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problem with getting online


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#1 JodyLynn

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Posted 02 February 2011 - 08:20 AM

Hello. I'm new here but was told this is a good site to go to with help on getting my computer back online. I have 2 computers the one I'm on and another in my room. We have both computers run on a router and Hughes net is our providor. I've ran into a problem with the computer in the room. It wont go online anymore. I uninstalled AVG and BAM I didnt have internet anymore. I was told to download malwarebytes onto my jump drive and then transfer it onto that computer..run a scan. I did. It found 2 infected files..and then deleted those. Then I was told to download combofix onto the jump drive and then install onto the other computer. When I do that it tells me AVG is running and to uninstall it. I did that already. I dont know what I have to do ..maybe there is pieces left of the AVG somewhere?
How do I find out? Can someone please help me?? Thanks in advance, JodyLynn

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#2 boopme

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Posted 02 February 2011 - 09:27 AM

Hello, I am moving this from Vista to the Am I Infected forum.

Please do not run ComboFix unless we ask. It will not run with AVG and can create serious operating issues here.

We will try AppRemover to get all AVG off and install another AV after.
>>
For the connection....
Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
>>
Now try Removing AVG.
Then install and run a scan with ĽAvast Free


>>
Can you post the MBAM log?
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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