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Removal-tool.org


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#1 kpete3

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Posted 01 February 2011 - 09:59 PM

Hello all. First of all let me apologize if this is in the wrong forum I am new to the site. My dad somehow got our computer infected with the anti-virus.net program. I followed the instructions on this site and they worked swimmingly, so I will not waste any time on that. BUT, before this, he paid $20 dollars for a program to remove it. This program did not remove it. He swears that he did not get it from any of the bogus links brought on by the virus (this may or may not be true, I have no idea). In any case, the fact that it cost money and didn't remove anti-virus.net leads me to believe that the two may be in league.

This is the source website (completely safe to check out) http://www.removal-tool.org/Remove-Antivirus-NET.html


The site screams fake to me. Is there any validity to this site or product at all? Is it a known scam? If so, is it as simple as phoning the credit card company and getting his money back?

Thank you very much.

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#2 Blade

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Posted 01 February 2011 - 10:06 PM

Hello.

That site is bad news

While the product mentioned there (Spyware Doctor) is not considered rogue by the community, the site you obtained it from has several reports of phishing and other scams associated with it.

I would phone the credit card company immediately, and tell them that you have been the victim of a scam, and that you may be a victim of identity theft, so that they can be on the lookout for any unusual activity on your account.

Please read these for more information:

The most important thing in this sort of situation is to stay calm and take quick action.

***************************************************

Since Spyware Doctor is not a known scam application, I'm unsure what the credit card company will do in terms of the transaction. It may help to speak with the developers of Spyware Doctor at http://www.pctools.com/contact/. In the event that a legitimate subscription to Spyware Doctor was purchased, they'll be able to verify that with you and you might be able to work with them on getting your money back since the application failed.

Let us know how things go, and if there is anything we can do to help.

~Blade

Edited by Blade Zephon, 01 February 2011 - 10:21 PM.

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