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Held to Ransom - Virus


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#1 karenwhelan

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Posted 01 February 2011 - 02:55 PM

Hi there

i think i have that virus that is holding me to ransom. i can t down load an anti virus and i am unable to log on to rkill

I'd appreciate your help as my laptop was arleady shut down on me automatically for safety

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Elise

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Posted 01 February 2011 - 04:51 PM

Hello and welcome to Bleeping Computer!

Can you boot normally into Windows (do you see the desktop) and can you access files there?
What do you mean with the following? Did you get a warning from Windows that your computer had to be shut down? If so, could you post me the exact message?

I'd appreciate your help as my laptop was arleady shut down on me automatically for safety


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 karenwhelan

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Posted 02 February 2011 - 11:49 AM

Hi Elsie,

Yes I can reboot and I can see the desk top. I can't however download or do a back up. I keep being brought to PCTools to buy their antivirus package.

The message that comes up on the screen is


A problem has been detected and windows has been shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly exited or been terminated.
Technical information:

***stop: 0x00000F4 (0x00000003,0x86C177D0,0x86C17944,0x805D2954)

Physical Memory dump completed

Karen

#4 Elise

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Posted 02 February 2011 - 11:57 AM

Can you please try this:


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


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#5 karenwhelan

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Posted 03 February 2011 - 03:40 PM

Hi Elsie, here is the report after scanning.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5670

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

03/02/2011 20:38:19
mbam-log-2011-02-03 (20-38-19).txt

Scan type: Full scan (C:\|)
Objects scanned: 229066
Time elapsed: 1 hour(s), 21 minute(s), 38 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 44
Registry Values Infected: 11
Registry Data Items Infected: 0
Folders Infected: 12
Files Infected: 17

Memory Processes Infected:
c:\program files\search settings\searchsettings.exe (PUP.Dealio) -> 584 -> Not selected for removal.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{CD082CCA-086F-4FD8-8FD7-247A0DBBD1CC} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{D5A1EF9A-7948-435D-8B87-D6A598317288} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SearchSettings.BHO.1 (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SearchSettings.BHO (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{D518921A-4A03-425E-9873-B9A71756821E} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{CF54BE1C-9359-4395-8533-1657CF209CFE} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EAB-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EAB-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF6-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4D7B-9389-0F166788785A} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3DC201FB-E9C9-499C-A11F-23C360D7C3F8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9FF05104-B030-46FC-94B8-81276E4E27DF} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59C7FC09-1C83-4648-B3E6-003D2BBC7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AF847F-6E91-45dd-9B68-D6A12C30E5D7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170B96C-28D4-4626-8358-27E6CAEEF907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1A71FA0-FF48-48dd-9B6D-7A13A3E42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DDB1968E-EAD6-40fd-8DAE-FF14757F60C7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F138D901-86F0-4383-99B6-9CDD406036DA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\PROGRAM FILES\SEARCH SETTINGS\SEARCHSETTINGS.EXE (PUP.Dealio) -> Value: SEARCHSETTINGS.EXE -> Not selected for removal.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SearchSettings (PUP.Dealio) -> Value: SearchSettings -> Not selected for removal.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Value: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Value: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\PROGRAM FILES\SEARCH SETTINGS\KB128\SEARCHSETTINGS.DLL (PUP.Dealio) -> Value: SEARCHSETTINGS.DLL -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio) -> Value: {E312764E-7706-43F1-8DAB-FCDD2B1E416D} -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Value: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio) -> Value: {E312764E-7706-43F1-8DAB-FCDD2B1E416D} -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} (Adware.Zango) -> Value: {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MenuExt\&Search\(default) (Adware.Hotbar) -> Value: (default) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\Zango 10.3.75.0 (Adware.Zango) -> Value: Zango 10.3.75.0 -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\admin\application data\funwebproducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data\admin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\all users\application data\live 64 math does (Trojan.Agent) -> Quarantined and deleted successfully.
c:\program files\funwebproducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\screensaver (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\screensaver\Images (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\Shared (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\History (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\search settings\searchsettings.exe (PUP.Dealio) -> Not selected for removal.
c:\program files\search settings\kb128\searchsettings.dll (PUP.Dealio) -> Quarantined and deleted successfully.
c:\documents and settings\admin\Desktop\speedscan_setup(2).exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\system volume information\_restore{51e80744-9bbe-4a0e-a215-ead4a89424bf}\RP903\A0328355.exe (Rogue.SystemTool) -> Quarantined and deleted successfully.
c:\program files\windows live\messenger\msimg32.dll (PUP.FunWebProducts) -> Quarantined and deleted successfully.
c:\program files\windows live\messenger\riched20.dll (PUP.FunWebProducts) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data\admin\avatar.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data\admin\outfit.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data\admin\register.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\documents and settings\admin\application data\funwebproducts\Data\admin\zbucks.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\funwebproducts\screensaver\Images\00ECBB26.urr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\History\search3 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings\setting2.htm (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings\setting2.htm.bak (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings\settings.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings\settings.dat.bak (Adware.MyWebSearch) -> Quarantined and deleted successfully.
c:\program files\mywebsearch\bar\Settings\s_pid.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.

#6 Elise

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Posted 03 February 2011 - 03:47 PM

Howa re things running at this point?

regards, Elise


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#7 karenwhelan

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Posted 04 February 2011 - 12:48 PM

Hi Elsie

I've just logged back on and every thing seems to be running good.

thank you very much for your help

Karen

#8 Elise

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Posted 04 February 2011 - 12:50 PM

Glad to hear that! :) Please let me know if you need any more help.

regards, Elise


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