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Active Directory changes not reflected in Outlook


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#1 Guest_WelshSteve_*

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Posted 01 February 2011 - 05:23 AM

Hi everyone, I have made some changes to email addresses for "Contacts" in Active Directory, which we use to store external email addresses that everyone uses. My problem is that even though I've made these changes and they appear to be changed fine in Active Directory, the changes are not reflected in Outlook (2007). Cached Exchange mode is turned off, so I'd expect the Global Address List to reflect the current situation in Active Directory, but it doesn't. Is there any other reason why this would happen?

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#2 AdamV

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Posted 04 February 2011 - 05:37 AM

Are you looking at the Address Book in Outlook, or have you copied GAL entries to Contacts in Outlook and are looking for changes there? (which can work, but would be a different problem). It sounds more like the first one, so...

I don't have 2007 any more and I always use cached Exchange mode (far less IO to the server, much faster operation for everyone). That said, I'm pretty sure the GAL is made available offline independently of whether you use cached mode or not. You can force a download of the GAL, from memory this is somewhere on the Tools menu (in 2010 it's File > Account Settings button drop down > choose "download address book"). If it still gets stuck, you can close Outlook, destroy the offline address book, restart Outlook and it should rebuild it (your mielage may vary, make sure you backup anything you plan to delete, don't mix your medications, don't run with scissors etc).

To find out where the GAL is that Outlook is using, open the Address Book (not from an email "to" line but the main toolbar). In the address book window, go to Tools > Options. You should see the GAl listed as one of the address books being used to check addresses. Click it to select and then click on Properties. If it is using a local cached copy you will see the folder path where this is (on Windows Vista/7 this is <user>\AppData\Local\Microsoft\Outlook\Offline Address Books\ by default, then a GUID).

Hope this helps
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#3 Guest_WelshSteve_*

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Posted 04 February 2011 - 05:46 AM

Thanks. I've sorted this now. Seems changes made in AD do not port across to Exchange Management Console, so I now juts do everything relating to AD contacts in Exchange instead. Seems to work fine.




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