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AVG antivirus 2011 malware. Cant remove

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#1 puravida5169


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Posted 01 February 2011 - 04:26 AM

I have the AVG anti virus 2011 malware on my lap top (currently using my desktop). I have found the info on this site on how to get rid of it but my problem is that when following the instructions it asks me to turn windows on in safe mode (which i can do). BUT: When ive done this it does not let me use my wireless usb internet provider. Therefore i am unable to download the required program to help remove the malware.

When trying to use the laptop in normal mode the virus is stopping me from using the web (only letting me go onto sites that want me to put in credit cared info EG. bank sites, ebay etc). So i cant access the required downloads that way either.

I don't know much about computers but can fix a problem by following instructions so if anyone has some helpful info i would be really grateful for your help
If you are a bit unsure what i am talking about feel free to write back for clarification.

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#2 boopme


    To Insanity and Beyond

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Posted 01 February 2011 - 11:22 AM

Hello are you booting to Safe Mode with Networking??

OR Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now boot to Safe Mode with Networking,check if the internet is working again.
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#3 Budapest


    Bleepin' Cynic

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Posted 01 February 2011 - 04:17 PM

You have an open topic here:


To avoid confusion, I am closing this topic.

Edited by Orange Blossom, 01 February 2011 - 05:59 PM.
Changed link. ~ OB

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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