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Making sure my pc is completely clean


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#1 Lptpuser13

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Posted 31 January 2011 - 04:23 PM

First i want to say that i used Malwarebytes' Anti-Malware to remove a few things from my computer. i got some advice to come here for an answer to my question, so my question is: How can I make sure everything is completely removed and that my computer is safe to use again?? And that its ready for me to download Norton to it....i am running SUPERAntiSpyware Free Edition right now, but not sure if its enough to make sure it's completely clean.

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#2 boopme

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Posted 01 February 2011 - 04:04 PM

Hello let's review your logs so we know if other tools are needed.

MBAM.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system...

SAS
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

We should also run a online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

[color="#8B0000"]NOTE: In some instances if no malware is found there will be no log produced.[/color
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Lptpuser13

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Posted 01 February 2011 - 09:51 PM

Thank You for helping me!!! :thumbsup:

*MBAM:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5633

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/29/2011 4:17:05 PM
mbam-log-2011-01-29 (16-17-05).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 181402
Time elapsed: 26 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\qffvlwam (Trojan.FakeAlert.Gen) -> Value: qffvlwam -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
---------------------------------------------------
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5637

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/29/2011 10:49:36 PM
mbam-log-2011-01-29 (22-49-36).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 184047
Time elapsed: 23 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\ineufbr1v (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
--------------------------------------------------------------------------------------------------
*SAS:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/31/2011 at 01:36 PM

Application Version : 4.48.1000

Core Rules Database Version : 6309
Trace Rules Database Version: 4121

Scan type : Quick Scan
Total Scan Time : 00:06:03

Memory items scanned : 409
Memory threats detected : 0
Registry items scanned : 1561
Registry threats detected : 0
File items scanned : 3990
File threats detected : 0
-------------------------------------------------------------------------------------------
*Eset:
C:\Documents and Settings\S\Application Data\Sun\Java\Deployment\cache\6.0\16\3bb02790-3e98566a multiple threats deleted - quarantined

*not sure if you need this too:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=9b547c5dc0fa96438f5cd1db88321d0e
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-02-02 02:05:37
# local_time=2011-02-01 06:05:37 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=4864 16777179 100 0 183716 183716 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=44645
# found=1
# cleaned=1
# scan_time=1420
C:\Documents and Settings\S\Application Data\Sun\Java\Deployment\cache\6.0\16\3bb02790-3e98566a multiple threats (deleted - quarantined) 00000000000000000000000000000000 C

Edited by Lptpuser13, 01 February 2011 - 09:52 PM.


#4 boopme

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Posted 01 February 2011 - 10:02 PM

Looks good here.
Let's just check for an MBR rootkit.
To check for and confirm the MBR (Master Boot Record) rootkit.


Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 01 February 2011 - 10:02 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Lptpuser13

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Posted 01 February 2011 - 10:34 PM

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST960813AS rev.3.CDD -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
user & kernel MBR OK


MBAM:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5657

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/1/2011 7:28:45 PM
mbam-log-2011-02-01 (19-28-45).txt

Scan type: Quick scan
Objects scanned: 164519
Time elapsed: 12 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 01 February 2011 - 10:58 PM

Looks good to go now Lptpuser13

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Lptpuser13

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Posted 01 February 2011 - 11:29 PM

Thank you! So is it now ok to remove the other anti-virus programs and download norton 360? (or should i keep 1 of them too?)

#8 boopme

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Posted 01 February 2011 - 11:38 PM

You can have only One AV application or else you will have conflicts. You can keep MBAM as a supplement scan ,it's a good idea. Just update prior to scanning,. Eveything else you can uninstall.

Edited by boopme, 02 February 2011 - 09:56 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Lptpuser13

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Posted 02 February 2011 - 12:25 AM

ok thank you sooo much you have been a HUGE help, i appreciate it more then you know!!! :thumbsup: :thumbup2: :lol:




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