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Spyware Protection snarled up computer


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#1 CALLUMREECE

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Posted 31 January 2011 - 01:56 PM

Computer has been sluggish for a while. Yesterday switched it on and a spyware protection box launched which claimed my computer was infected with 46 viruses/worms

My firewall and antivirus have both been disabled, I tried putting the microsoft scan onto a usb and installing but it blocked it and said it was infected, it also blocked me opening outlook.

I started the computer in safe mode and have scanned using the avg installed (twice for luck!) - this bought up nothing.

I put malwarebytes onto a USB and put it on the computer while in safe mode - this picked up 11 problems and removed them.

I then shut down and restarted the computer - all looks fine. I restarted and updated the avg and reactivated the windows firewall, outlook now working fine.

BUT when I look at my taskmanager it still seems to have a ridiculous amount of processes running, with what appears to me to be higher than usual memory usage (im not an expert but it looks different to how it used to)

So have I done what I should to remove the problem or is this still WRONG?

Should I be seriously worried that AVG let this happen - I moved to this on recommendation after having a nightmare with Norton!!


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#2 quietman7

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Posted 01 February 2011 - 09:10 AM

Please post the complete results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
  • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
    -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd



Lets do another anti-malware scan to see if we find anything else that Malwarebytes may have missed.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders (temp, IE temp, Java, FF, Opera, Chrome, Safari) for all user accounts, including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
-- Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.


Please download SUPERAntiSpyware Free and follow these instructions for performing a scan.

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Be sure to update the definitions before scanning by selecting "Check for Updates".
    If you encounter any problems while downloading the updates, manually download them from here.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
  • Please copy and paste the Scan Log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.

-- Alternatively, you can try downloading and using the SUPERAntiSpyware Portable Scanner or performing the SUPERAntiSpyware Online Safe Scan (both listed under Popular Links) instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Should I be seriously worried that AVG let this happen - I moved to this on recommendation after having a nightmare with Norton!!

Choosing an anti-virus is a matter of personal preference, your needs, your technical ability and experience, features offered, user friendliness, ease of updating (and upgrading to new program release), ease of installation/removal, available technical support from the vendor and price. Other factors to consider include detection rates and methods, scanning engine effectiveness, how often virus definitions are updated, the amount of resources the program utilizes, how it may affect system performance and what will work best for your system. A particular anti-virus that works well for one person may not work as well for another. There is no universal "one size fits all" solution that works for everyone and there is no best anti-virus. You may need to experiment and find the one most suitable for your needs. For more specific information to consider, please read Choosing Your Anti-virus Software.

No single product is 100% foolproof and can prevent, detect and remove all threats at any given time. Just because one anti-virus detected threats that another missed, does not mean its more effective. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense, safe computing and safe surfing habits provides the most complete protection.

I have been disappointed with AVG ever since they made a decision in April 2010 to partner with LimeWire and promote the use of peer-to-peer (P2P) file sharing, a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information.

With the release of AVG 2011, there have been numerous complaints about issues and conflicts with other security tools like Malwarebytes' Anti-Malware. Unlike previous versions, AVG 2011 cannot be effectively disabled to prevent it from interfering with other security tools...after restarting the computer, AVG re-enables all protections. Read these related discussions:There have been reports of issues with the computer starting properly on 64-bit Windows sytems for which AVG has had to release these fix instructions.

There have also been reported problems with computers after using new features like PC Analyzer and PC Tuneup which purport to fix registry errors in order to make the system more stable and various optimizing tools which can make changes to system settings.

I do not recommend the routine use of registry cleaners/optimizers as they are extremely powerful applications that can damage the Windows registry by using aggressive cleaning routines and cause your computer to become unbootable. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from booting properly. For routine use, the benefits to your computer are negligible while the potential risks are great.

Even MajorGeeks, a popular download hosting site, has issued a Statement on AVG Free 2011 and has removed its Editor's Pick listing.

For these reasons, I no longer recommend AVG as a free alternative.
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