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System Tool Spyware Removal


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#1 19Missy58

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Posted 31 January 2011 - 01:17 PM

Hi, this is my first time posting to this site.

My 5yr old grandson didnt realize he had clicked on and infected my pc with the "System Tool" spyware. When I searched your site was the first that came up so I carefully followed the instructions you provided for me. Of course it took a bit but your instruction WORKED. My PC IS FREE FROM SYSTEM TOOL.

I had been using AVAST free home...I have now purchased the full version.

My question is it took me 4 trys to download the ReNamed RKILL's because "System Tool" was blocking the download. I also still have the "Malwarebytes" icon on my desktop. Do I need to keep these things in my pc...I put the RKILLS into my un used desktop folder, but the "Malwarebytes will not go in there.
It is ok to remove these now? How do I go about doing that removal?
Thank You So Much for Your Help
Missy

Edited by Budapest, 31 January 2011 - 04:25 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 boopme

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Posted 31 January 2011 - 09:51 PM

Hello, you can just delete the Rkill as you need to get a new copy any time you use it so that you get the latest updated tool to stop the newer malwares.

MBAM needs to be uninstalled from Control panel. Though I would consider keeping and running it after updating as a compliment to your antivirus.
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#3 19Missy58

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Posted 01 February 2011 - 11:25 AM

@Boopme
Thank You for your quick response to my question.

The instructions do not tell you that you can delete the RKILLS...so I will do that.

I will keep the MBAM like you suggested.

What about the iExlporer.exe icon that was placed on my desktop ?? Is that needed to run the MBAM?? I guess I'm confused on that one.

#4 boopme

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Posted 01 February 2011 - 11:32 AM

If you didn'y remove Rkill yet rerun it and see if it takes it away (It created that) if not then delete it.
Was this XP or another??

Iwould still like to run an online scan and see if anything else was dropped on here.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 19Missy58

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Posted 01 February 2011 - 04:25 PM

Hi boopme
My system is a XP. I have not removed anything yet. I am at work right now, I will be leaving for home in a few minutes.

I will log back on when I get home any try to do as you ask.

One thing that happened is this knocked out my google chrome browser...I had to reinstall it.

Thank you again for your help.
Missy

#6 19Missy58

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Posted 01 February 2011 - 08:35 PM

@boppme
Here are the log files from the ESETScan:

C:\Documents and Settings\PC User\Application Data\Sun\Java\Deployment\cache\6.0\17\701e71d1-3542ca72 multiple threats deleted - quarantined
C:\Program Files\PlaySushi\psuninst.exe a variant of Win32/Adware.Gamevance.AE application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\PlaySushi\PSText.dll.vir Win32/Adware.Gamevance application cleaned by deleting - quarantined


The security measures I have seem to be lacking security and would welcome any suggestions you might have.

Thank you again for your help
Missy

#7 boopme

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Posted 01 February 2011 - 08:51 PM

Hi Missy ,looks real good now. It may not necessarily be your tools but your approach or what you do with them or your net activities.
In my cleanup speech I've put some tips. keep all your tools and windows up to date. Not saying you don't,it's just important. Please read all of them they do help. Scan every week after updating. It's a whole new malware world. Run your Avast (a good tool). UPdate and run MBAM weekly. No one tool really catches it all.
You should not run ComboFix on your own or regularly(see the blue text above this forum).
I would install Spywareblaster - prevents spyware from being installed on your PC. All this needs is a weekly update.

Remove Combofix now that you're done with it older versions are dangerous.
Click on your Start Menu, then Run....
Now type combofix /u in the runbox and click OK. Notice the space between the "x" and "/".


If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

If you need anything else please ask.
boop :)

EDIT: I like your piano. I play piano. :thumbup2:

Edited by boopme, 01 February 2011 - 08:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 19Missy58

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Posted 02 February 2011 - 12:19 AM

Boop
I ran the combofix /u and it was not found. :thumbsup:

I will also do as you suggest with Spywareblaster and creating a new restore point etc..

The RKill icons deleted fine, but when I deleted the iExplore.exe that was downloaded it said something about forms? I didn't pay much attention to it.

Since I did that I have discovered that my user names etc do not autofill like that used to do.

So I took it back out of the trash...but that didn't fix the problem.

Have I messed something up now?

Take Care
Missy

PS: Your avatar is where I want to be as a nasty storm has dumped a foot of snow on me in the last few hours :cold:

#9 boopme

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Posted 02 February 2011 - 10:44 AM

Hi, Do not do the " Create a New Restore Point " step yet. Instead do a System Restore to Yesterday or the day before you deleted the desktop icons. Windows XP System Restore Guide

see if thar corrected your autofill issue.

Now I think we need to rerun mBAM and ESET in case we reinstalled the malware too.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 19Missy58

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Posted 03 February 2011 - 04:01 PM

Hi boop,

I thought I had posted here this morning.

I will try to do as you suggest after I get home from work this afternoon.

Could it be that because I had to re install my google Chrome it can't match things up...should I just delete all the user names and re enter them again??

#11 boopme

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Posted 03 February 2011 - 04:48 PM

This is possible missy.. try one or the other..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 19Missy58

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Posted 03 February 2011 - 07:23 PM

Hi boop

Ok, it worked to re enter the user names. So everything seems to be working great!! :thumbup2:

I did another short scan with MBAM and there was nothing there, then I re read your post and you had said to run the two scans after I restored back to yesterday so I did not run the ESET.

Do you want me to create the new restore point now and delete all previous ones?

Do you want me to run the ESET anyway?

Thank You
Missy

#13 boopme

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Posted 03 February 2011 - 07:58 PM

Hi Missy
I think we are good to go missy. Yes do the restore point now. That is why I always leave that as the last step. You never know if you need to get the PC back and I rather have an infected one than none.
This can be done twicw a year as it will free up space.

Also check and see if you need to do a disk defrag. If so you may want to start thar an let it run as it will take several hours.
You can go here and click the "Fix-It" box when it pops up if you want.
http://support.microsoft.com/kb/314848

You're wrlcome from us all :thumbup2:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 19Missy58

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Posted 04 February 2011 - 09:23 AM

Good Morning boop

I created my new System Restore Point and then I ran Cleanmgr.

At least once or twice a week I do the Disc Cleanup and Defrag.

When I get home tonight I will install the Spywareblaster.

At one point I had Ad-Aware and Zone Alarm for some reason they are not working anymore. I still have Windows Defender and it runs still.

Should I re install the Ad-Aware or Zone Alarm and keep those in there along with the Spyblaster and MBAM??

I have installed as much memory as I could myself, and I think my free space only at 27%, according to the defrag.

Is the 27% free space going to cause problems??

Thank You
Missy

#15 boopme

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Posted 04 February 2011 - 12:19 PM

Hello before I answer is Zone alarm your AV, or firewall or AV/firewall.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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