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System Tool Anti Virus Infection??


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#1 lstiles

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Posted 31 January 2011 - 12:59 AM

I have a Dell Optiplex GX620 with a Pentium 4 2.80 GHz processor, 2 mgs of ram, running Windows XP Professional, Service pack 3. I have Microsoft Security Essentials running. I also have the free versions of SuperAntiSpyware, Malwarebytes and Spyware Blaster installed. I am apparently infected with the System Tool virus, but I am only showing symptoms in the Guest account.

The computer is set up with my user account, with administrative rights and a guest account. My boyfriend has been using the guest account, which has limited access. I was away for the weekend and when I came home he told me he had a virus protection window open up on him and just start running some bogus scan. He claims he tried to stop the scan but was unable to do so and he could not close the window. When logged in as guest, the system tool program has changed the dektop to a blue warning screen with red writing (see image)
Posted Image

Sorry the picture is blurry but I could not open any programs in the guest user to take a screen shot so I used my phone. Here is another image of the System Tool take over:
Posted Image

The error message reads: "Application cannot be executed. The file SMAXXPNP.EXE is infected" Any time I tried to click on any program I got the same message with a different file name. Microsoft Security and Essentials has been disabled in the Guest user account.
Nothing has been disabled in my user account and I am unable to update and scan from MSE and the other spyware programs.

I logged into safe mode and updated and ran Malwarebytes and SAS and found nothing. So I logged into my user account and did the same. Malwarebytes still found nothing but SAS found the following:
Posted Image

I suspect more went on then I am being told but the guest account is infected. How can I remove this infection completely from my computer before it affects my user account and compromises my data? Your help is greatly appreciated.

Thank you.

Leslie

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#2 19Missy58

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Posted 31 January 2011 - 03:02 PM

Hi
My pc got infected with this virus this weekend...(five year old grandson)...It put that same message on my background.
All I did was search this site for the instruction on how to remove "System Tool"

I had to run the RKILL first and that took 4 downloads because "System Tool" keept blocking the install. After faking out the System Tool spyware the douwload finally took. Then I had to run the Malwarebytes tool.

I followed these instructions: http://www.bleepingcomputer.com/virus-removal/remove-system-tool)

I followed the on line instructions and now my pc is free from System Tool.

Hope this helps a little.

Missy

#3 boopme

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Posted 31 January 2011 - 11:47 PM

After following the Guide posted bt missy please post your log and tell us how it is.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#4 lstiles

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Posted 01 February 2011 - 03:41 AM

I followed the System Tool removal directions and my computer seems to be running fine. THe infection had not spread to the entire computer yet, it was only effecting the guest account, but I sure it was just a matter of time. I ran the Rkill and then malwarebytes. Here is the malwarebytes log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5652

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/1/2011 12:05:15 AM
mbam-log-2011-02-01 (00-05-15).txt

Scan type: Full scan (C:\|)
Objects scanned: 268915
Time elapsed: 47 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{e9f33bf5-daaf-47a7-a68a-7614f5c8b2f7}\RP363\A0048398.exe (Trojan.Downloader) -> Quarantined and deleted successfully.


I deleted and replaced the host files as well. Hopefully all will be well now. Please let me know if you see anything else in the log.


Thank you for yor help and your time.

Leslie

#5 boopme

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Posted 01 February 2011 - 10:28 AM

You're welcome,I would like to do one last scan before I let you go.. I don't like comebackkers LOL

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 lstiles

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Posted 01 February 2011 - 02:17 PM

Here is the ESET scan log:

C:\Documents and Settings\ljs\Application Data\Mozilla\Firefox\Profiles\npz7nmw5.default\prefs.js Win32/Agent.RQD.Gen trojan cleaned by deleting - quarantined
C:\lj1010seriesprintsys\hp LaserJet 1010 Series.msi probably a variant of Win32/Genetik trojan deleted - quarantined
C:\Program Files\AutoCAD 2007\Support\slide.exe probably a variant of Win32/Agent.JKFIDQG trojan cleaned by deleting - quarantined
C:\RECYCLER\S-1-5-21-1177238915-1326574676-1801674531-1003\Dc43 Win32/Qhost trojan cleaned by deleting - quarantined
C:\WINDOWS\Installer\5fbc0.msi probably a variant of Win32/Genetik trojan deleted - quarantined


My computer seems to be running extremly slow, especially on the internet. I don't know if the files the eset scan found are related to the System Tool infection or not. When I ran the System Tool removal directions, I did not do it from safe mode because I was not expirencing any issues with accessing the internet, running programs or updating the protection software.

Let me know what you think. Thanks for your help.

Leslie

#7 boopme

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Posted 01 February 2011 - 02:40 PM

Reboot again,, Next do this as it should also help... Its not unusual for some slowness after removal but that should clear up in a day.

you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 lstiles

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Posted 02 February 2011 - 12:23 AM

I created the new system restore point and cleaned out the old ones. I am assuming that the last ESET scan seemed okay. Hopefully all will be well and my computer will start running faster in a few days. I printed out some of the tips for keeping safe on the internet and highlighted some of the key points for my boyfriend.

Thanks again for your help, as always it is greatly appreciated. :clapping:

Leslie

#9 boopme

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Posted 02 February 2011 - 09:58 AM

Let me know if it gdoesn't speed up and we'll check further.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 lstiles

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Posted 04 February 2011 - 10:29 PM

It seems to be running faster just as you said. I think you can close this out. Thanks again for all your help. :busy:

Leslie




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