Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

CAN'T REMOVE REDIRECT VIRUS


  • This topic is locked This topic is locked
5 replies to this topic

#1 Bluefox76

Bluefox76

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 30 January 2011 - 11:15 PM

Hello.. I have a Toshiba Satellite laptop with Intel Celeron 1.50 GB of RAM if it matters.. I'm running Windows XP Home edition 2002 Service Pack 3.. I thought that I had the Google Redirect virus, but I have followed many steps to remove the problem and nothing seems to be working. So far I have done the basics like running Spybot, super Anti Spyware and Ad-Aware as well as my Norton's software.. I also downloaded Hitman Pro which always found things, but it never fixed the problem.. none of these scans (which were all run in safe mode) turned up anything so I formatted my computer and reinstalled Windows.. the problem was still there so I went to some forums and it was suggested that I didn't completely wipe the drive, I followed some steps and reinstalled Windows again, but it didn't work. So I went back to some forums and followed some instructions like checking my LAN settings to make sure that the proxy settings box is not checked off and the automatic configuration box is checked for settings.. everything was fine there. I also checked internet protocol properties and made sure that the IP address and DNS settings are set for automatic.. Finally, I went into my C drive, into the Windows folder, into system 32 and the drivers folder and then etc folder and right clicked on hosts.. everything looked proper there as well. So my next step was to run the TDSS Killer.. it didn't find anything so I ran Malwarebytes, found nothing, ran Emisisoft Anti-Malware and it did find some files so I deleted them.. then I ran Windows Malicious Software tool and found nothing. I ran CC Cleaner and then I flushed the DNS cache. I rebooted my computer back into Normal Mode and went onto Google and the problem is still there... I seem to have a lot of the same links that come up again and again.. hxxp://www.epoclick.com/?ad=1296445353, or smartbiz, sometimes the yellow pages as well as local real estate listings.. By the way, I don't necessarily have to be on Google for this to happen to me..

I use Firefox web browser version 3.6.13. and I'm currently running the ESET online scanner.. it's at 95% and it says that it hasn't found any threats and I don't expect it to say any different at 100%. I'm no computer tech, but I have a fair understanding of how to do most things. I don't want to run any further programs or scans without the help of someone who really knows what they're doing. I may not understand everything you want me to do, so please be patient with me. I would sincerely appreciate someone's help!

Thanks..

Edited by Orange Blossom, 08 February 2011 - 11:35 PM.
Moved from XP ~BP Deactivate link. ~ OB


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:53 AM

Posted 31 January 2011 - 12:41 AM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 Bluefox76

Bluefox76
  • Topic Starter

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Local time:05:53 AM

Posted 31 January 2011 - 07:28 PM

Thanks Broni,

I have done as you asked with the exception of the DDS log. I don't know what that is. As I mentioned in my post, I only have a fair understanding of how this all works. Please let me know what this log is and how I can get it and how I can get it to the folks who need it.

Best,

Blue Fox

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:03:53 AM

Posted 31 January 2011 - 08:16 PM

I can't advice on malware issues.
All you need to do is to create new topic in malware forum and ask all your questions there.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:06:53 AM

Posted 01 February 2011 - 06:33 PM

Hello,

I deleted the new topic as you didn't follow the preparation guide. In answer to your question about the DDS log, the instructions for creating it are in the guide Broni preparation guide Broni linked you to. To restate what he said in a different way:

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:06:53 AM

Posted 08 February 2011 - 11:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic378425.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users