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Video freezing computer


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#1 crafty2148

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Posted 30 January 2011 - 08:27 PM

Hi, i am having some issues with my computer. I have noticed when i stream videos from the internet, sometimes my computer will totally freeze and i will hear this constant high pitch beep come from the computer speakers. When this happens my keyboard and mouse are not functionable. I have to hit the reset buttom on my computer. This has also happened once with a video that i had on my computer when running in Divx player.

I am using Windows XP service pack 3 with all the updates.

I would also like to reference this other post i had with the virus section in case you need more info:

http://www.bleepingcomputer.com/forums/topic368990.html/page__st__30

Any help would be much appreciated. Thanks

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#2 Broni

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Posted 31 January 2011 - 12:46 AM

You may be overheating.

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#3 crafty2148

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Posted 31 January 2011 - 04:56 PM

Sensor Value Min Max
CRAFT
ITE IT87
Voltages
CPU VCORE 1.74 V 1.74 V 1.74 V
+3.3V 3.28 V 3.26 V 3.28 V
+5V 4.84 V 4.78 V 4.84 V
+12V 12.22 V 12.22 V 12.35 V
+5V VCCH 5.08 V 5.05 V 5.08 V
Temperatures
TMPIN0 49 C (120 F) 48 C (118 F) 50 C (121 F)
TMPIN1 35 C (94 F) 35 C (94 F) 35 C (94 F)
Fans
FANIN0 2343 RPM 2311 RPM 2376 RPM
FANIN3 163 RPM 163 RPM 163 RPM
Fans PWM
FANPWM0 0 % 0 % 0 %
FANPWM1 0 % 0 % 0 %
FANPWM2 0 % 0 % 0 %
NVIDIA GeForce 6200
Temperatures
GPU Core 46 C (114 F) 46 C (114 F) 47 C (116 F)
WDC WD1200JB-00FUA0
Temperatures
Assembly 30 C (85 F) 30 C (85 F) 30 C (85 F)

#4 Broni

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Posted 31 January 2011 - 05:29 PM

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key Posted Image, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Go to the net, keep playing some stream video and post another set of data from SIW.

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#5 crafty2148

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Posted 31 January 2011 - 05:50 PM

AMD athlon XP 3000+ 2.1 ghz
3.0 gb ram

120gb hard drive with 60gb free space

Symantec endpoint antivirus
Windows firewall


Sensor Value Min Max
CRAFT
ITE IT87
Voltages
CPU VCORE 1.74 V 1.74 V 1.74 V
+3.3V 3.26 V 3.26 V 3.28 V
+5V 4.84 V 4.78 V 4.84 V
+12V 12.22 V 12.22 V 12.35 V
+5V VCCH 5.08 V 5.05 V 5.08 V
Temperatures
TMPIN0 46 C (114 F) 46 C (114 F) 46 C (114 F)
TMPIN1 34 C (93 F) 34 C (93 F) 34 C (93 F)
Fans
FANIN0 2343 RPM 2311 RPM 2376 RPM
FANIN3 163 RPM 163 RPM 163 RPM
Fans PWM
FANPWM0 0 % 0 % 0 %
FANPWM1 0 % 0 % 0 %
FANPWM2 0 % 0 % 0 %
NVIDIA GeForce 6200
Temperatures
GPU Core 44 C (111 F) 44 C (111 F) 45 C (112 F)
WDC WD1200JB-00FUA0
Temperatures
Assembly 30 C (85 F) 30 C (85 F) 30 C (85 F)
CRAFT
ITE IT87
Voltages
CPU VCORE 1.74 V 1.74 V 1.74 V
+3.3V 3.26 V 3.26 V 3.28 V
+5V 4.84 V 4.81 V 4.84 V
+12V 12.22 V 12.22 V 12.35 V
+5V VCCH 5.08 V 5.08 V 5.08 V
Temperatures
TMPIN0 46 C (114 F) 46 C (114 F) 46 C (114 F)
TMPIN1 34 C (93 F) 34 C (93 F) 34 C (93 F)
Fans
FANIN0 2376 RPM 2311 RPM 2376 RPM
FANIN3 163 RPM 163 RPM 163 RPM
Fans PWM
FANPWM0 0 % 0 % 0 %
FANPWM1 0 % 0 % 0 %
FANPWM2 0 % 0 % 0 %
NVIDIA GeForce 6200
Temperatures
GPU Core 44 C (111 F) 44 C (111 F) 44 C (111 F)
WDC WD1200JB-00FUA0
Temperatures
Assembly 30 C (85 F) 30 C (85 F) 30 C (85 F)




Also my CPU will only run at 100% when the page is active. If i click the SIW software the CPU goes back to 0% on iexplorer.

#6 Broni

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Posted 31 January 2011 - 06:18 PM

Temperatures look fine.
Your computer specs look fine too.

What browser do you use?
Did you try different browser?

Also my CPU will only run at 100% when the page is active

What page are you referring to?

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#7 crafty2148

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Posted 31 January 2011 - 09:34 PM

I am using Internet Explorer. However i did download Firefox and it has done it on that as well.

I was referring to whatever page i have up that i am streaming video from. If i minimize it the CPU usage goes down.

Also, i have loaded video in Divx player on my computer and it has done the same thing (Froze).

#8 Broni

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Posted 31 January 2011 - 09:36 PM

Run the program listed below, when your browser is up and playing some streaming video.

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#9 crafty2148

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Posted 01 February 2011 - 05:52 PM

There is nowhere for me to attach the file.I have attached files in the last forum but that option is no longer available.

#10 Broni

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Posted 01 February 2011 - 06:13 PM

Paste the log into your next reply.

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#11 crafty2148

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Posted 01 February 2011 - 09:24 PM

Process PID CPU Private Bytes Working Set Description Company Name Command Line
System Idle Process 0 6.06 0 K 16 K
Interrupts n/a 0 K 0 K Hardware Interrupts
DPCs n/a 1.52 0 K 0 K Deferred Procedure Calls
System 4 7.58 0 K 240 K
smss.exe 816 168 K 408 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 920 1,652 K 3,888 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 944 8,452 K 5,256 K Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 988 1.52 1,792 K 3,584 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
nvsvc32.exe 1172 4,108 K 6,056 K NVIDIA Driver Helper Service, Version 260.89 NVIDIA Corporation C:\WINDOWS\system32\nvsvc32.exe
svchost.exe 1208 3,304 K 5,352 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
CTxfispi.exe 2872 3,440 K 6,592 K SPI (Creative X-Fi Module) Creative Technology Ltd "C:\WINDOWS\SYSTEM32\CTXFISPI.EXE" -Embedding
wmiprvse.exe 216 1,728 K 5,028 K WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 1332 1,988 K 4,736 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 1444 20,336 K 36,328 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe 1528 2,304 K 3,472 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
Smc.exe 1584 1.52 11,252 K 7,764 K Symantec CMC Smc Symantec Corporation "C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe"
SmcGui.exe 2884 6,268 K 6,584 K Symantec CMC SmcGui Symantec Corporation \\.\pipe\SygateSecurityAgentR41T81781 \\.\pipe\SygateSecurityAgentW18467T81781
svchost.exe 1672 1,700 K 4,036 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1784 3,300 K 7,308 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
ccSvcHst.exe 1836 10,596 K 2,796 K Symantec Service Framework Symantec Corporation "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon
spoolsv.exe 220 3,144 K 4,996 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
CTAudSvc.exe 384 844 K 2,988 K Creative Audio Service Creative Technology Ltd "C:\Program Files\Creative\Shared Files\CTAudSvc.exe"
svchost.exe 1484 1,268 K 3,752 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
mDNSResponder.exe 1872 1,044 K 3,512 K Bonjour Service Apple Computer, Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
CTSVCCDA.EXE 1916 424 K 1,392 K Creative Service for CDROM Access Creative Technology Ltd C:\WINDOWS\system32\CTsvcCDA.exe
LtcyCfgSvc.exe 1968 1,440 K 1,656 K PCI Latency Tool Service "C:\Program Files\PCI Latency Tool 3\LtcyCfgSvc.exe"
SMAgent.exe 524 516 K 1,792 K SoundMAX service agent component Analog Devices, Inc. "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe"
svchost.exe 880 2,372 K 4,284 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k imgsvc
Rtvscan.exe 1280 12,688 K 3,980 K Symantec AntiVirus Symantec Corporation "C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe"
ZuneBusEnum.exe 156 2,960 K 3,792 K Zune Bus Enumerator Service Microsoft Corporation "c:\Program Files\Zune\ZuneBusEnum.exe"
alg.exe 3388 1,152 K 3,620 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
lsass.exe 1000 4,052 K 2,344 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 1388 22,632 K 31,680 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
Ctxfihlp.exe 616 3,560 K 6,124 K CTXfiHlp MFC Application Creative Technology Ltd "C:\WINDOWS\system32\CTXFIHLP.EXE"
ccApp.exe 2024 5,092 K 552 K Symantec User Session Symantec Corporation "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
DDMService.exe 2232 5,024 K 7,536 K DivX Download Manager Service DivX, LLC "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
ZuneLauncher.exe 2248 776 K 3,120 K Zune Auto-Launcher Microsoft Corporation "C:\Program Files\Zune\ZuneLauncher.exe"
ctfmon.exe 2276 936 K 3,916 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
taskmgr.exe 3068 1,348 K 2,076 K Windows TaskManager Microsoft Corporation C:\WINDOWS\system32\taskmgr.exe
iexplore.exe 1856 7,376 K 15,900 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe"
iexplore.exe 2624 83,760 K 66,532 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:1856 CREDAT:14337
iexplore.exe 2368 108,096 K 90,156 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:1856 CREDAT:79873
iexplore.exe 324 81.82 106,200 K 85,248 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:1856 CREDAT:14357
procexp.exe 3884 10,264 K 9,728 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Cory Craft\Local Settings\Temp\wz2f81\procexp.exe"

#12 Broni

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Posted 01 February 2011 - 09:37 PM

Yeah, something is definitely wrong there.
IE is using Over 80% of your CPU:
iexplore.exe 324 81.82 106,200 K 85,248 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:1856 CREDAT:14357

Restart computer in Safe Mode with Networking, go play some streaming video, create new PE log and post it back here.

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#13 crafty2148

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Posted 01 February 2011 - 10:04 PM

TAKE NOTE THAT THE CPU USAGE FOR IEXPLORER WAS VARYING WHEN I SAVED THIS FILE. IT WAS GOING ANYWHERE FROM 40% TO 80% USAGE.




Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 40.91 0 K 16 K
Interrupts n/a 0 K 0 K Hardware Interrupts
DPCs n/a 0 K 0 K Deferred Procedure Calls
System 4 0 K 212 K
smss.exe 768 168 K 400 K Windows NT Session Manager Microsoft Corporation
csrss.exe 828 1,496 K 3,416 K Client Server Runtime Process Microsoft Corporation
winlogon.exe 852 4,344 K 2,744 K Windows NT Logon Application Microsoft Corporation
services.exe 896 1.52 1,680 K 3,352 K Services and Controller app Microsoft Corporation
svchost.exe 1068 3,064 K 4,964 K Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 2072 1,952 K 5,020 K WMI Microsoft Corporation
svchost.exe 1156 1,812 K 4,528 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1280 2,328 K 3,420 K Generic Host Process for Win32 Services Microsoft Corporation
Smc.exe 1404 8,384 K 7,680 K Symantec CMC Smc Symantec Corporation
SmcGui.exe 1532 1.52 6,008 K 5,676 K Symantec CMC SmcGui Symantec Corporation
svchost.exe 1484 9,984 K 14,424 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1500 1,416 K 3,688 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1548 1,160 K 3,280 K Generic Host Process for Win32 Services Microsoft Corporation
ccSvcHst.exe 1664 9,220 K 2,708 K Symantec Service Framework Symantec Corporation
Rtvscan.exe 432 7,356 K 3,664 K Symantec AntiVirus Symantec Corporation
lsass.exe 908 2,440 K 5,784 K LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1388 9,816 K 15,648 K Windows Explorer Microsoft Corporation
iexplore.exe 284 12,560 K 22,504 K Internet Explorer Microsoft Corporation
ctfmon.exe 1212 880 K 3,304 K CTF Loader Microsoft Corporation
iexplore.exe 1240 29,340 K 42,244 K Internet Explorer Microsoft Corporation
iexplore.exe 424 56.06 67,172 K 80,760 K Internet Explorer Microsoft Corporation
taskmgr.exe 2636 1,236 K 1,520 K Windows TaskManager Microsoft Corporation
procexp.exe 676 10,932 K 12,380 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#14 Broni

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Posted 01 February 2011 - 10:10 PM

Uninstall Norton temporarily, using Norton Removal Tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
Go to the net, play some streaming videos and post fresh PE log.

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#15 crafty2148

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Posted 02 February 2011 - 09:09 PM

Process PID CPU Private Bytes Working Set Description Company Name Command Line
System Idle Process 0 9.09 0 K 16 K
Interrupts n/a 1.52 0 K 0 K Hardware Interrupts
DPCs n/a 6.06 0 K 0 K Deferred Procedure Calls
System 4 1.52 0 K 224 K
smss.exe 600 172 K 404 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 664 1,484 K 3,608 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 688 7,776 K 5,280 K Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 732 1.52 1,756 K 3,484 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
nvsvc32.exe 912 4,120 K 5,808 K NVIDIA Driver Helper Service, Version 260.89 NVIDIA Corporation C:\WINDOWS\system32\nvsvc32.exe
svchost.exe 960 3,108 K 4,968 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
CTxfispi.exe 2256 3,468 K 5,836 K SPI (Creative X-Fi Module) Creative Technology Ltd "C:\WINDOWS\SYSTEM32\CTXFISPI.EXE" -Embedding
wmiprvse.exe 3048 2,372 K 4,932 K WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 1048 1,796 K 4,400 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 1136 15,160 K 23,436 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
wuauclt.exe 1840 7,852 K 13,004 K Windows Update Microsoft Corporation "C:\WINDOWS\system32\wuauclt.exe" /RunStoreAsComServer Local\[470]SUSDS466917c53527644f8d65cb31e31a328a
wscntfy.exe 2032 548 K 2,356 K Windows Security Center Notification App Microsoft Corporation C:\WINDOWS\system32\wscntfy.exe
svchost.exe 1172 2,304 K 3,396 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe 1284 1,328 K 3,632 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1380 1,492 K 3,908 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
spoolsv.exe 1728 3,264 K 4,940 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
CTAudSvc.exe 1776 844 K 2,852 K Creative Audio Service Creative Technology Ltd "C:\Program Files\Creative\Shared Files\CTAudSvc.exe"
svchost.exe 236 1,316 K 3,760 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
mDNSResponder.exe 284 1,064 K 3,504 K Bonjour Service Apple Computer, Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
CTSVCCDA.EXE 312 424 K 1,388 K Creative Service for CDROM Access Creative Technology Ltd C:\WINDOWS\system32\CTsvcCDA.exe
LtcyCfgSvc.exe 412 1,440 K 1,656 K PCI Latency Tool Service "C:\Program Files\PCI Latency Tool 3\LtcyCfgSvc.exe"
SMAgent.exe 460 516 K 1,784 K SoundMAX service agent component Analog Devices, Inc. "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe"
svchost.exe 476 2,444 K 4,300 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k imgsvc
ZuneBusEnum.exe 628 2,968 K 3,700 K Zune Bus Enumerator Service Microsoft Corporation "c:\Program Files\Zune\ZuneBusEnum.exe"
alg.exe 2328 1,148 K 3,592 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
lsass.exe 744 3,908 K 6,376 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 1608 22,744 K 29,800 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
Ctxfihlp.exe 1996 3,592 K 6,072 K CTXfiHlp MFC Application Creative Technology Ltd "C:\WINDOWS\system32\CTXFIHLP.EXE"
rundll32.exe 2016 3,908 K 5,236 K Run a DLL as an App Microsoft Corporation "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
DivXUpdate.exe 1164 6,092 K 11,028 K DivX Update "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
DDMService.exe 1304 5,024 K 3,160 K DivX Download Manager Service DivX, LLC "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
ZuneLauncher.exe 1320 792 K 2,988 K Zune Auto-Launcher Microsoft Corporation "C:\Program Files\Zune\ZuneLauncher.exe"
ctfmon.exe 1260 912 K 3,688 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
iexplore.exe 2748 6,992 K 9,752 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe"
iexplore.exe 2856 1.52 95,012 K 76,836 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:2748 CREDAT:14337
iexplore.exe 3248 78.79 97,936 K 78,396 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:2748 CREDAT:79873
iexplore.exe 3460 53,268 K 33,048 K Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" SCODEF:2748 CREDAT:79874
procexp.exe 2976 10,328 K 15,944 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Cory Craft\Desktop\procexp.exe"
taskmgr.exe 3092 1,324 K 1,888 K Windows TaskManager Microsoft Corporation C:\WINDOWS\system32\taskmgr.exe




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