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Trj/CI.A in system volume information


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2 replies to this topic

#1 mcdon27

mcdon27

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  • 1 posts
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  • Local time:10:40 AM

Posted 30 January 2011 - 04:46 PM

Hi:

I am having problems trying to remove Trj/CI.A from the system volume information folder. I can't execute any .exe commands or even get to the command prompt (even in safe mode). My combofix results are listed below. Any help is greatly appreciated.


ComboFix 11-01-29.03 - Sports Xpress 01/30/2011 13:51:35.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.766.180 [GMT -6:00]
Running from: c:\documents and settings\Sports Xpress\My Documents\Downloads\ComboFix.exe
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\extensions\{369ff373-e69e-472c-a5fd-9f264422d0f0}
c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\extensions\{369ff373-e69e-472c-a5fd-9f264422d0f0}\chrome.manifest
c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\extensions\{369ff373-e69e-472c-a5fd-9f264422d0f0}\chrome\xulcache.jar
c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\extensions\{369ff373-e69e-472c-a5fd-9f264422d0f0}\defaults\preferences\xulcache.js
c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\extensions\{369ff373-e69e-472c-a5fd-9f264422d0f0}\install.rdf
c:\documents and settings\Sports Xpress\Application Data\syswin
c:\windows\system32\1644494081
c:\windows\system32\SysWoW32
c:\windows\system32\SysWoW32\@u174899260v0
c:\windows\system32\SysWoW32\_u174899260v0
c:\windows\system32\SysWoW32\_u174899260v1
c:\windows\system32\SysWoW32\_u174899260v2
c:\windows\system32\SysWoW32\_u174899260v3
c:\windows\system32\SysWoW32\mu174899260v4
c:\windows\system32\SysWoW32\mu174899260v4.kwd
c:\windows\system32\SysWoW32\mu174899260v5
c:\windows\system32\SysWoW32\mu174899260v5.kwd
c:\windows\system32\SysWoW32\mu174899260v6
c:\windows\system32\SysWoW32\mu174899260v6.kwd
c:\windows\system32\SysWoW32\mu174899260v7
c:\windows\system32\SysWoW32\mu174899260v7.kwd
c:\windows\system32\SysWoW32\wu174899260v0
c:\windows\system32\SysWoW32\wu174899260v0.kwd
c:\windows\system32\SysWoW32\wu174899260v1
c:\windows\system32\SysWoW32\wu174899260v1.kwd
c:\windows\system32\SysWoW32\wu174899260v2.kwd
c:\windows\system32\SysWoW32\wu174899260v3
c:\windows\system32\SysWoW32\wu174899260v3.kwd

.
((((((((((((((((((((((((( Files Created from 2010-12-28 to 2011-01-30 )))))))))))))))))))))))))))))))
.

2011-01-29 19:27 . 2011-01-29 19:27 -------- d-----w- c:\documents and settings\Administrator
2011-01-29 17:13 . 2011-01-29 17:13 480256 --sh--w- c:\windows\oleaccwow.exe
2011-01-29 17:10 . 2009-06-30 15:37 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2011-01-29 01:00 . 2011-01-29 01:00 -------- d-----w- c:\program files\Panda Security
2011-01-28 22:06 . 2011-01-28 22:06 1078784 --sha-w- c:\windows\system32\1A6.tmp
2011-01-28 02:01 . 2011-01-28 02:01 -------- d-----w- c:\program files\CCleaner
2011-01-28 00:52 . 2011-01-28 00:52 -------- d-----w- c:\program files\Common Files\Java
2011-01-28 00:25 . 2011-01-28 00:25 -------- d-----w- c:\documents and settings\Sports Xpress\New Folder
2011-01-27 00:42 . 2011-01-27 00:42 0 ---ha-w- c:\documents and settings\Sports Xpress\biuamtbvcp.tmp
2011-01-27 00:38 . 2011-01-27 00:38 203776 --sh--w- c:\windows\system32\unrar.exe
2011-01-27 00:38 . 2011-01-29 17:13 -------- d-sh--w- c:\windows\system32\E1ACEBF4AF936CF3F5E9DD6BFB506021
2011-01-27 00:38 . 2011-01-27 00:38 1078784 --sha-w- c:\windows\system32\25E.tmp
2011-01-27 00:38 . 2011-01-27 00:38 1078784 --sha-w- c:\windows\system32\25D.tmp
2011-01-27 00:37 . 2011-01-27 00:37 252928 ----a-w- c:\windows\system32\racpldlg32.dll
2011-01-27 00:37 . 2011-01-27 00:37 409600 ----a-w- c:\windows\system32\ativcoxx32.dll
2011-01-27 00:19 . 2011-01-27 01:04 -------- d-----w- c:\documents and settings\Sports Xpress\Incomplete
2011-01-27 00:18 . 2011-01-27 01:04 -------- d-----w- c:\documents and settings\Sports Xpress\Application Data\LimeWire
2011-01-27 00:18 . 2011-01-29 16:26 -------- d-----w- c:\documents and settings\Sports Xpress\Shared
2011-01-27 00:18 . 2011-01-27 00:18 -------- d-----w- c:\program files\360Share Pro
2011-01-23 18:33 . 2011-01-23 18:33 -------- d-----w- c:\program files\Loaris
2011-01-22 22:38 . 2011-01-22 22:42 -------- d-----w- c:\documents and settings\Sports Xpress\Application Data\FinalTorrent
2011-01-22 22:37 . 2011-01-22 22:37 -------- d-----w- c:\program files\FinalTorrent

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-11-13 00:53 . 2010-07-14 00:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 22:34 . 2010-07-14 00:13 73728 ----a-w- c:\windows\system32\javacpl.cpl
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{12321B5D-3457-46AC-98C6-1CE92651A4Ae}]
2011-01-27 00:37 409600 ----a-w- c:\windows\system32\ativcoxx32.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A18664D1-D080-FB8D-B0C9-46276827D7AF}]
2011-01-27 00:37 252928 ----a-w- c:\windows\system32\racpldlg32.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"AdobeAAMUpdater-1.0"="c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
"AdobeCS5ServiceManager"="c:\program files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-02-22 406992]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"oleaccwow.exe"="c:\windows\oleaccwow.exe" [2011-01-29 480256]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2009-10-2 968024]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\system32\racpldlg32.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Intuit\\QuickBooks 2008\\QBDBMgrN.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\FinalTorrent\\FinalTorrent.EXE"=
"c:\\Program Files\\360Share Pro\\jre\\bin\\javaw.exe"=
"c:\\WINDOWS\\oleaccwow.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1807:TCP"= 1807:TCP:Akamai NetSession Interface
"5000:UDP"= 5000:UDP:Akamai NetSession Interface

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [1/29/2011 11:10 AM 28552]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1108000.005\symds.sys [9/21/2010 2:13 PM 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1108000.005\symefa.sys [9/21/2010 2:13 PM 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\BASHDefs\20110114.001\BHDrvx86.sys [1/19/2011 12:05 PM 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1108000.005\cchpx86.sys [9/21/2010 2:13 PM 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1108000.005\ironx86.sys [9/21/2010 2:13 PM 116784]
R2 Akamai;Akamai NetSession Interface;c:\windows\System32\svchost.exe -k Akamai [8/18/2001 6:00 AM 14336]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\17.8.0.5\ccsvchst.exe [9/21/2010 2:13 PM 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [6/12/2010 10:04 AM 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\IPSDefs\20110128.003\IDSXpx86.sys [1/28/2011 8:10 PM 341944]
S2 NetTcpPortSharing32;Net.Tcp Port Sharing Service ;c:\windows\system32\olecli3232.exe --> c:\windows\system32\olecli3232.exe [?]
S2 QuickBooksDB17;QuickBooksDB17;c:\progra~1\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB17 --> c:\progra~1\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB17 [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
Akamai REG_MULTI_SZ Akamai
.
Contents of the 'Scheduled Tasks' folder

2011-01-28 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 16:50]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.ca/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
TCP: {B4F7655F-96E2-4BA0-8592-568A7BF3A845} = 142.161.130.154 142.161.2.154
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\documents and settings\Sports Xpress\Application Data\Mozilla\Firefox\Profiles\vh8oec4d.default\
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\coFFPlgn
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
- - - - ORPHANS REMOVED - - - -

HKLM-Explorer_Run-RTHDBPL - c:\documents and settings\Sports Xpress\Application Data\SysWin\lsass.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-01-30 13:57
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run
RTHDBPL = c:\documents and settings\Sports Xpress\Application Data\SysWin\lsass.exe??????????????????????????????????????????????????????

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\17.8.0.5\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\17.8.0.5\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\System32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\System32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2011-01-30 14:01:00
ComboFix-quarantined-files.txt 2011-01-30 20:00

Pre-Run: 122,178,486,272 bytes free
Post-Run: 122,333,487,104 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - AC44DE63BFBE68FD418447C2D9FAAEDB

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#2 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
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Posted 03 February 2011 - 06:46 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. It's important to note that these instructions are not suitable for any other computer, even if the issues are fairly similar.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________


ComboFix Script
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

KillAll::

File::
c:\windows\oleaccwow.exe
c:\windows\system32\1A6.tmp
c:\documents and settings\Sports Xpress\biuamtbvcp.tmp
c:\windows\system32\unrar.exe
c:\windows\system32\25E.tmp
c:\windows\system32\25D.tmp
c:\windows\system32\racpldlg32.dll
c:\windows\system32\ativcoxx32.dll
c:\windows\system32\olecli3232.exe
c:\progra~1\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB17
c:\documents and settings\Sports Xpress\Application Data\SysWin\lsass.exe
DirLook::
c:\windows\system32\E1ACEBF4AF936CF3F5E9DD6BFB506021

Driver::
NetTcpPortSharing32
QuickBooksDB17

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"oleaccwow.exe"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\WINDOWS\\oleaccwow.exe"=-
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run]
"RTHDBPL"=-

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. If ComboFix prompts you to update to the newest version, please allow it to do so. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.



NEXT:



Provide me with an update on how things are currently running.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


  • Members
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  •  
  • Gender:Male
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  • Local time:12:40 PM

Posted 09 February 2011 - 02:20 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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