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Persistant stop errors plague my computer - device driver??


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17 replies to this topic

#1 A20

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Posted 30 January 2011 - 04:39 PM

Hi,

I have a desktop Dell Dimension 4700 series running XP Home Edition Version 2002 SP3.
Intel Pentium 4 CPU 3.00 GHz, 1 GB RAM

For the last few years, my computer has been having stop screens that seem to be related to a device driver. The Blue Screens seem to happen intermittently - the only thing that I can say will almost always cause a blue screen is using the webcam with Skype.

I have tried to figure out exactly what device, but have been unsuccessful.

I know I updated the BIOS at some point (not sure how I didn't mess it up), but this didn't help.

I also had someone re-install XP due to an un-related problem - and this seemed to work for awhile on the Blue Screens, but they reappeared.

I thought it was the webcam, so changed from a Logitech to an HP webcam, again this seemed to work for awhile, but they returned.

All the device drivers are as up-to-date as I can get them.

The Blue Screens happen most often when using the webcam (MSN or Skype). Also sometimes when on the internet watching a video like You Tube, but not as often.

I think it could be something to do with the video card, but I really have no idea how to go about figuring this out.

Please let me know how to post the mini-dump logs (I think the last 6-12 are still saved, but not sure). Do I use BlueScreen View or something?

Please let me know the next steps.

Thanks,
Andrea

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#2 hamluis

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Posted 30 January 2011 - 05:47 PM

Hi :).

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 A20

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Posted 31 January 2011 - 11:31 PM

Thanks for the quick reply. Here are the scan results:

==================================================
Dump File : Mini013011-02.dmp
Crash Time : 1/30/2011 5:28:43 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini013011-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini013011-01.dmp
Crash Time : 1/30/2011 12:13:01 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000033
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000000
Parameter 4 : 0x80503402
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+606a1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini013011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012811-01.dmp
Crash Time : 1/28/2011 6:15:18 PM
Bug Check String : DRIVER_CORRUPTED_MMPOOL
Bug Check Code : 0x100000d0
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x80548ed8
Caused By Driver : HTTP.sys
Caused By Address : HTTP.sys+d764
File Description : HTTP Protocol Stack
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5891 (xpsp_sp3_gdr.091020-1758)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012311-02.dmp
Crash Time : 1/23/2011 8:08:25 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8051e344
Parameter 3 : 0xf670c794
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012311-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012311-01.dmp
Crash Time : 1/23/2011 9:49:09 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b42
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6046 (xpsp_sp3_gdr.101026-1628)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011511-01.dmp
Crash Time : 1/15/2011 12:53:23 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011211-01.dmp
Crash Time : 1/12/2011 7:44:52 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x74e98100
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8175c480
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini010211-01.dmp
Crash Time : 1/2/2011 11:09:32 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0xf6a13b0a
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+7b0a
File Description : USB 1.1 & 2.0 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini010211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122810-01.dmp
Crash Time : 12/28/2010 11:23:45 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000007
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x80535e07
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+479b
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122610-01.dmp
Crash Time : 12/26/2010 4:19:15 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x89ca6008
Parameter 2 : 0x00000000
Parameter 3 : 0x80505912
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2e912
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122310-02.dmp
Crash Time : 12/23/2010 3:40:51 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xeb1cd640
Parameter 3 : 0xeb1cd33c
Parameter 4 : 0x8051c5d9
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini122310-01.dmp
Crash Time : 12/23/2010 12:42:29 PM
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : 0xb9796d64
Parameter 2 : 0x0e7b6963
Parameter 3 : 0xb9796ca4
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini092610-01.dmp
Crash Time : 9/26/2010 11:08:58 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x7e51e804
Parameter 3 : 0xb4edbb50
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini092610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini091110-01.dmp
Crash Time : 9/11/2010 4:52:36 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xf7a4db88
Parameter 3 : 0xf7a4d884
Parameter 4 : 0xf73c5380
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+380
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini080110-01.dmp
Crash Time : 8/1/2010 11:19:35 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xf747c53b
Parameter 3 : 0xeb6076e0
Parameter 4 : 0x00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+153b
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini072310-01.dmp
Crash Time : 7/23/2010 11:16:42 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x8b524afe
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0x8b524afe
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+3025
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini072310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini071710-01.dmp
Crash Time : 7/17/2010 6:48:46 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xeb6bc8c8
Parameter 3 : 0xeb6bc5c4
Parameter 4 : 0x8053650b
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini071610-01.dmp
Crash Time : 7/16/2010 8:21:58 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x80065560
Parameter 2 : 0x00000000
Parameter 3 : 0x805370b5
Parameter 4 : 0x00000000
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+4bb9
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini071510-01.dmp
Crash Time : 7/15/2010 6:27:08 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf78a2d70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6d527
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini071210-01.dmp
Crash Time : 7/12/2010 12:37:58 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000002
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e6904
Caused By Driver : hal.dll
Caused By Address : hal.dll+2904
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini061610-01.dmp
Crash Time : 6/16/2010 11:32:26 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x075a0004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x805160d3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f0d3
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini060810-01.dmp
Crash Time : 6/8/2010 3:39:25 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x0003e443
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x80115560
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini051610-01.dmp
Crash Time : 5/16/2010 3:04:12 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini051510-01.dmp
Crash Time : 5/15/2010 11:40:11 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+605b9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini050610-01.dmp
Crash Time : 5/6/2010 8:58:51 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x864c6a98
Parameter 3 : 0x864c6c0c
Parameter 4 : 0x805d2954
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini050610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini042510-01.dmp
Crash Time : 4/25/2010 1:36:26 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini042510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini032210-02.dmp
Crash Time : 3/22/2010 10:04:57 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x0184111b
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x805177dd
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+407dd
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini032210-01.dmp
Crash Time : 3/22/2010 8:55:51 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80535cba
Parameter 3 : 0xeb0beb18
Parameter 4 : 0x00000000
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+5b00
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100509-01.dmp
Crash Time : 10/5/2009 9:54:39 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x37880d7b
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x806609ba
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1899ba
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100309-03.dmp
Crash Time : 10/3/2009 4:56:11 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 0x00000052
Parameter 2 : 0x92caef50
Parameter 3 : 0x92caaf50
Parameter 4 : 0x000000b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100309-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100309-02.dmp
Crash Time : 10/3/2009 2:17:00 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 0x00000051
Parameter 2 : 0x8ef34ec8
Parameter 3 : 0x83d7c5e0
Parameter 4 : 0x00000134
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100309-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100309-01.dmp
Crash Time : 10/3/2009 7:06:57 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0x00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+11ec
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100309-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100209-03.dmp
Crash Time : 10/2/2009 3:34:07 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100209-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100209-02.dmp
Crash Time : 10/2/2009 1:06:24 PM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 0x00000052
Parameter 2 : 0x8e36efe0
Parameter 3 : 0x8e36aee0
Parameter 4 : 0x00000020
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100209-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100209-01.dmp
Crash Time : 10/2/2009 10:12:25 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 0x00000051
Parameter 2 : 0x981befd0
Parameter 3 : 0x83b8c290
Parameter 4 : 0x0000002c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100209-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini092809-01.dmp
Crash Time : 9/28/2009 10:54:26 AM
Bug Check String : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code : 0x000000c4
Parameter 1 : 0x00000052
Parameter 2 : 0x89138f68
Parameter 3 : 0x89138f60
Parameter 4 : 0x00000094
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini092809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini091909-01.dmp
Crash Time : 9/19/2009 11:20:43 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x100000c5
Parameter 1 : 0x00000005
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8054bfd2
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+3025
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 noknojon

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Posted 01 February 2011 - 03:22 AM

Hi X20 -
The first thing I would do is a CheckDisk scan - Copy and paste the full code below into the Run Box (or press Windows Key + R to open it) - Then close all open programs, including internet - Once done click on OK - Your computer will reboot after 30 seconds and begin the 5 stage Check/repair -
Sit and have a coffee as the check runs -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30
This will take about 30 to 45 mins to run so please let it run unhindered - Your computer may reboot after it is finished (quite normal) -
Let us know once it is finished -

Thank You -

Edited by noknojon, 01 February 2011 - 03:23 AM.


#5 A20

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Posted 02 February 2011 - 12:33 AM

I don't want to mess up anything or confuse anything, so am I supposed to have one person help me out?

Loius, please can you let me know if you want me to do the CheckDisk scan?

Thanks,
Andrea

#6 dc3

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Posted 02 February 2011 - 12:39 AM

Running chkdsk will not harm anything, in fact it could help resolve your problem. All it will cost you is the time that it takes to run.

If you do decide to do this, please don't interrupt it as this could cause more problems.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 A20

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Posted 03 February 2011 - 05:31 PM

I tried to run the checkdisk scan..

I don't know exactly how far it got because I had to leave, but I did see it doing stage 4; however, it blue screened.

When I restarted, it blue screened when coming to this sight. I think if it doesn't blue screen again, I will try to run the checkdisk again.

But in the meantime, any other suggestions?

Thanks,
Andrea

#8 A20

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Posted 03 February 2011 - 06:35 PM

I re-ran the checkdisk scan. It finished and said that the volume is clean.

As it was restarting itself or continuing, it blue-screened. This is probably what happened the time before.

When I restarted after this blue screen, first it went to the black screen to give me to option of starting in safe mode. I chose to start windows normally. Then it said that a disk check was scheduled, but I pushed a key to start windows normally.

The stop error seems to have been the same...

It just asked me to report the error, so I did. Then it opened internet explorer to tell me about the problem - some driver, but they can't say which. Then after sitting while I typed this, it blue screened again. Think it's starting to become a really consistent occurrence.

Thanks for helping - what's the next step?

Andrea

#9 cogs10

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Posted 03 February 2011 - 07:26 PM

yes, it may be your graphics card/driver. if it's a card that's plugged into something like your agp port, then you can turn off the computer and make sure you're grounded (touch some metal away from the computer, temporarily to discharge yourself). then remove the card from the edges, then reseat it. if it's the drivers to the card, then you can go online and get different drivers for it. you just have to know the type of card you have, by looking at either the card itself, or going into the device manager.

#10 A20

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Posted 03 February 2011 - 08:00 PM

I think I have a Radeon X300 series graphics card. The driver version is 8.23.0.0 w/ a date of 2/9/2006. On the AMD website it says that driver support for these cards have been moved to a legacy support structure. It is unclear to me what this means and how I might go about updating the driver.

Can someone help me?

BTW, I have not attempted to re-seat the card because I didn't want to venture into the back of my computer without some time to work up the courage and set up the case properly so I don't charge it when I do this. I also would need more guidance in doing this to make sure I know what I'm looking for.

Andrea

#11 hamluis

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Posted 03 February 2011 - 08:00 PM

It would be nice to see the info from the recent BSODs...the data you reported is 3 days ago.

I don't know how anyone else interprets BSOD data...but when I see a variety of files epecified as the problem and those include ntoskrnl.exe, win32k.sys, and ntkrnlpa.exe...I start thinking malware or hardware.

If you look at the data reflected in BlueScreenView, you will see a variety of drivers specified as being problematical. If it was device driver issue, chances are we would see the same device driver specified multiple times. I don't see that.

So...if you can run BlueScreenView and post more recent data, we might get a clue why your system is amiss.

The good news...is that you have a desktop, which provides more options for troubleshooting, IMO.

I would also suggest that you run the Dell Diagnostics package, if you haven't done so recently.

Louis

#12 A20

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Posted 03 February 2011 - 09:13 PM

Here are the newest dumps. I deleted all the ones from the first post except for the most recent of those for brevity. Hope that's ok.

I will try to run the Dell Diagnostics, next. Where do I find this? I thought it was under Dell Accessories or the Systems Tools folder...?? Nevermind... I see that I use F12 on startup to access this... will update when I've done it.
Thanks.


==================================================
Dump File : Mini020311-04.dmp
Crash Time : 2/3/2011 6:43:36 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80535cb0
Parameter 3 : 0xf7851c94
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+10f2
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6046 (xpsp_sp3_gdr.101026-1628)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020311-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020311-03.dmp
Crash Time : 2/3/2011 5:39:45 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80535ca8
Parameter 3 : 0xf7af9b54
Parameter 4 : 0x00000000
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+4500
File Description : NPFS Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020311-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020311-02.dmp
Crash Time : 2/3/2011 4:29:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00000018
Parameter 3 : 0xee7084f0
Parameter 4 : 0x00000000
Caused By Driver : ati2mtag.sys
Caused By Address : ati2mtag.sys+b1407
File Description : ATI Radeon WindowsNT Miniport Driver
Product Name : ATI Radeon WindowsNT Miniport Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.6601
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020311-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020311-01.dmp
Crash Time : 2/3/2011 3:20:12 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80535cb0
Parameter 3 : 0xf6a1da00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b1e
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6046 (xpsp_sp3_gdr.101026-1628)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020211-01.dmp
Crash Time : 2/2/2011 5:46:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000002
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8051c6cd
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini020111-01.dmp
Crash Time : 2/1/2011 10:26:22 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc000001d
Parameter 2 : 0x80515ff1
Parameter 3 : 0xf6e28d00
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3eff1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini020111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini013011-02.dmp
Crash Time : 1/30/2011 5:28:43 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini013011-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

Edited by A20, 03 February 2011 - 09:30 PM.


#13 A20

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Posted 03 February 2011 - 09:57 PM

I can't run the Dell Diagnostics... It says that there is no boot utility partition or something like that.

#14 cogs10

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Posted 03 February 2011 - 10:06 PM

your video driver is pretty out of date, so just in case you decide to update:
display driver

#15 dc3

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Posted 03 February 2011 - 10:56 PM

cogs10

The graphics for this computer is the Intel GMA 900 Integrated Graphics with 64MB Shared Memory. :whistle:

If there is a problem with a Dell driver it should be download from the Dell Web site in order to be certain that you have the correct driver.

Edited by dc3, 03 February 2011 - 10:58 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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