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Where's the sound?


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4 replies to this topic

#1 mixpix

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Posted 29 January 2011 - 09:12 PM

Hello. Have an Inspiron DELL 5150 and the sound isn't working. I have gone through the diagnostic tools, the clicking of properties on the sound device and everything says it is working properly. In fact, there is no sounds. This is a laptop so I can't have anything unplugged can I?

This laptop is a 2003 & usually works very well. I haven't tried reinstalling the drivers but will if it is recommended. My girl friend uses this computer to watch her EMT videos, she needs for school. I was hoping for an easy fix, but so far, I am not getting very far.

Any help or suggestions on this issue, would be greatly appreciated; thanks,

mixpix

Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj


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#2 noknojon

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Posted 29 January 2011 - 09:31 PM

I haven't tried reinstalling the drivers but will if it is recommended.

Hi mixpix -
That is usually a good place to start -
Also check > Accessories > Entertainment > Volume Controls to make sure the 'slider controls' will move and nothing is set to Mute -

Thank You -

Edited by noknojon, 30 January 2011 - 04:31 AM.


#3 odin88

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Posted 30 January 2011 - 01:57 PM

Hi,
I have just been doing a bit of digging for this issue you are having..... please take a look here.... http://www.hardwareanalysis.com/content/topic/40329/ ... I have read through the posts and the only solution is a motherboard replacement as the sound card (sigmantel)is intergrated with the board, you were'n't by any chance using headphones when this issue started??? I read that the Jackplug ha beeen causing static shock to the onboard sound chip.
You could consider buying an external soundcard.... http://www.amazon.co.uk/s/?ie=UTF8&keywords=usb+sound+card+for+laptop&tag=googhydr-21&index=aps&hvadid=7626822834&ref=pd_sl_8wg8bpz5zl_b

alot cheaper than replacing an old board !!!!!

Iain.
our attitude toward life determins lifes attitude towards us.

#4 Sacredify

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Posted 30 January 2011 - 01:59 PM

Have you checked the services list to see if "Windows Audio" is running? I have the same problem sometimes!
If it isn't running, set it to automatic and start the service.

#5 mixpix

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Posted 30 January 2011 - 11:19 PM

Hi,
I have just been doing a bit of digging for this issue you are having..... please take a look here.... http://www.hardwareanalysis.com/content/topic/40329/ ... I have read through the posts and the only solution is a motherboard replacement as the sound card (sigmantel)is intergrated with the board, you were'n't by any chance using headphones when this issue started??? I read that the Jackplug ha beeen causing static shock to the onboard sound chip.
You could consider buying an external soundcard.... http://www.amazon.co.uk/s/?ie=UTF8&keywords=usb+sound+card+for+laptop&tag=googhydr-21&index=aps&hvadid=7626822834&ref=pd_sl_8wg8bpz5zl_b

alot cheaper than replacing an old board !!!!!

Iain.

Thanks for those links. I had just had the mother board replaced. Turned out this particular model of computer was susceptible of motherboard overheating, a problem I was able to postpone, due to a stand I made from PVC that keeps the fan off of the surface that the laptop lies on. The fan is on the bottom of the machine, and can't intake cooler air when sitting directly on a surface.

I missed the memo that the 5150 machines were getting recalled due to motherboard failure, so when mine went last year, I told DELL that if it was a motherboard, send the laptop back & I'll deal with the problem in another manner. DELL required I send $200 to look the machine over, to see if it was a motherboard. I knew it was, the machine was dead, but DELL sent the machine back & sure enough, it was fixed! I was hoping they'd do that!!!

When I did get it back, I found the sound would sometimes wasn't working. I could restart the machine & it would work or sometimes it wouldn't. I went through & did all the trouble shooting guides & ran the diagnostic tools; they all said the machine was working properly. Today, it is working but I have no guarantee that it will continue.

Thanks again for the links,

mixpix

Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj





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