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Am I Infected


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#1 upser11

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Posted 29 January 2011 - 09:05 AM

Hello guys 1st time on looking for some help. I have a XP box. It is suppose to be clean. I run McAfee anti virus I get free from Cox Cable. I have also ran McAfee Stinger,Malwarebythes,and Adaware from Lavasoft. I run Disk clean and go to msconfig and uncheck start up items. It says I don't need to Defrag. I have 2gb of ram and I only use aprx. 25 to 35%.
What keeps happening is both on line and off line,it doesn't lock up BUT when clicking on something or anything it stalls and won't load big time for maybe 5 to 10 minutes,and will act like a temp. freeze up,or slow down like I didn't have enough memory. I also notice and think at the same time my antivirus realtime scanning is somehow being turned off. Not sure but because of timming this maybe related. Rather then wait I will power off and restart and will be ok for another 20 to 30 min.

Edited by hamluis, 29 January 2011 - 09:49 AM.
Moved from XP to Am I Infected.


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#2 upser11

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Posted 29 January 2011 - 04:46 PM

After the problems I mentioned in last post, along with the routine maint.I deleted my Macafee and installed Ad-Aware free 9.0,I have Mbam on my desktop,and I know how to download Macafee Stinger,I am also using windows firewall.I also ran checkdisk r and f. Am I protected,is the free Ad-Aware enough for realtime scanning protection including E-Mail protection?

#3 boopme

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Posted 29 January 2011 - 10:55 PM

Hello ,I combined your posts.
You need to have an active antivirus, you have none now... Install either Avira or Avast from here. Freeware Replacements for Common Commercial Apps

You have Malwarebytes & Stinger is only for a few malwares but handy. As these and AdAware are NOT AV's. But a supplement to it.
I would keep Malwarebytes and add SUPERAntispyware (from the link). Keep them as on demand scanners and uninstall AdAware.

So lets run these.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#4 upser11

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Posted 30 January 2011 - 08:35 AM

1st thing - boopme thanks alot for your help, I removed the Adaware and installed the Avira, I already had mbam on my desktop and ran it yesterday, I haven't downloaded the ATF or the Super yet. But I have bookmarked and printed your post. You see since I removed the Macafee I think my problem went away. If It comes back then I will run the ATF and Super from safe mode. As long as it is working good I have to get away from it for a while. I learn something new every day, today I learned you need different software for antivirus protect vs malware remover.

#5 boopme

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Posted 30 January 2011 - 02:15 PM

Ok, that's fine. Update prior to scanning and scan weekly.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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