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laptop won't boot completely


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#1 Nancy1

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Posted 29 January 2011 - 11:58 AM

One month old asus laptop just stopped working. Now won't boot up. Goes as far as choice between "launch startup repair" and "start windows normally".. Tried both options but ends with blank screen. Tried online suggestion for asus of using F9 when logo comes up.
does this mean the laptop is unrepairable.

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#2 Broni

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Posted 29 January 2011 - 12:09 PM

Welcome aboard Posted Image

As it's brand new laptop, your best option is to call Asus.

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#3 Travisw

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Posted 29 January 2011 - 02:10 PM

You could try to re-image the drive as a file may have become corrupted or you may have picked up a boot sector virus. I would suggest trying to do a complete system recovery which you may have a disc for or you can try to hold your alt key and press the F10 key when you see the Acer welcome screen. Please note that when doing a complete system recovery you will lose all of your personal information. If you have info that you need I would recommend taking the hard drive out of the system and putting it into another machine or Dock station and getting the backups you require.

HTH.

Travis

#4 Nancy1

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Posted 29 January 2011 - 05:30 PM

Does alt and F10 work for ASUS too?




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