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Google Redirection to superfish.com


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13 replies to this topic

#1 Emma123

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Posted 29 January 2011 - 07:50 AM

Hi, could someone help me!!! I'm currently doing my dissertation, and i realy need to use google!!! But whatever i type in a security box will come up and say:
Do you only want to view the website that was delivered securely? And whether i click yes or no it will redirect me to superfish.com!!!!

Thanks for any advice (:

Edited by Budapest, 29 January 2011 - 03:59 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Blade

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Posted 03 February 2011 - 02:25 AM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


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#3 Emma123

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Posted 03 February 2011 - 07:02 AM

Thanks for your help!!

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5666

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18999

03/02/2011 12:00:07
mbam-log-2011-02-03 (12-00-07).txt

Scan type: Quick scan
Objects scanned: 146002
Time elapsed: 7 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\AVSolution (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\AVSuitE (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\SolutionAV (Rogue.AntivirSolutionPro) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pufompgv (Rogue.AntivirusSuite.Gen) -> Value: pufompgv -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wmeyercg (Rogue.AntivirusSuite.Gen) -> Value: wmeyercg -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Blade

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Posted 03 February 2011 - 10:53 AM

Hello.

Let's do this next.

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.


***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, log in under the account that you normally use; do NOT log in under the account titled "Admin" or "Administrator" unless this account is the one used normally.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

~Blade


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#5 Emma123

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Posted 05 February 2011 - 09:52 AM

Thanks

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/05/2011 at 02:19 PM

Application Version : 4.48.1000

Core Rules Database Version : 6337
Trace Rules Database Version: 4149

Scan type : Complete Scan
Total Scan Time : 01:00:03

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 7856
Registry threats detected : 0
File items scanned : 123854
File threats detected : 41

Adware.Tracking Cookie
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\charlotte@atdmt[2].txt
.divx.112.2o7.net [ C:\Users\Charlotte\AppData\Local\Google\Chrome\User Data\Default\Cookies ]
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@ad.yieldmanager[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@adbrite[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@adecn[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@ads.bleepingcomputer[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@ads.pubmatic[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@ads.raasnet[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@ads.visitcalifornia[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@advertising[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@apmebf[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@at.atwola[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@atdmt[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@bs.serving-sys[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@burstnet[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@casalemedia[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@chitika[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@collective-media[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@content.yieldmanager[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@content.yieldmanager[3].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@doubleclick[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@gotacha.rotator.hadj7.adjuggler[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@imrworldwide[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@invitemedia[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@liveperson[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@liveperson[3].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@media6degrees[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@mediabrandsww[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@mediaplex[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@questionmarket[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@revsci[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@server.iad.liveperson[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@serving-sys[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@specificclick[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@statcounter[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@stats.paypal[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@tacoda.at.atwola[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@teenadvice.about[3].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@tribalfusion[1].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@www.burstnet[2].txt
C:\Users\Charlotte\AppData\Roaming\Microsoft\Windows\Cookies\Low\charlotte@zedo[2].txt

#6 Blade

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Posted 06 February 2011 - 01:12 AM

Hello,

Are you still experiencing the redirects?

~Blade

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#7 Emma123

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Posted 06 February 2011 - 09:41 AM

Yes

#8 Blade

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Posted 06 February 2011 - 04:06 PM

Hello.

Let's check for rootkits next.

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning.
"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


If you do, please proceed normally.

~Blade


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Rootkit Unhooker log

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#9 Emma123

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Posted 07 February 2011 - 06:35 PM

Hi, i don't know if its just my internet connection, but when i click on the Rootkit Unhooker link, nothing will load.

#10 Blade

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Posted 08 February 2011 - 11:13 PM

Hello.

The site seems to be having some issues.

Do this instead.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.log" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and copy/paste its contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try unchecking the Devices box in addition to the others previously requested. Also, try running GMER in Safe Mode.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


~Blade


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#11 Emma123

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Posted 09 February 2011 - 04:19 PM

Hi,

GMER 1.0.15.15530 - http://www.gmer.net
Rootkit scan 2011-02-09 21:07:11
Windows 6.0.6001 Service Pack 1 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 WDC_WD16 rev.11.0
Running: l5fb7jcy.exe; Driver: C:\Users\CHARLO~1\AppData\Local\Temp\kxroyuog.sys


---- System - GMER 1.0.15 ----

SSDT 86521EF0 ZwAlertResumeThread
SSDT 86521FD0 ZwAlertThread
SSDT 865208E8 ZwAllocateVirtualMemory
SSDT 864CC130 ZwAlpcConnectPort
SSDT 86521698 ZwAssignProcessToJobObject
SSDT 86521C40 ZwCreateMutant
SSDT 865213B8 ZwCreateSymbolicLinkObject
SSDT 86520D30 ZwCreateThread
SSDT 86521778 ZwDebugActiveProcess
SSDT 86520A78 ZwDuplicateObject
SSDT 86520708 ZwFreeVirtualMemory
SSDT 86521D30 ZwImpersonateAnonymousToken
SSDT 86521E10 ZwImpersonateThread
SSDT 864C8500 ZwLoadDriver
SSDT 86520608 ZwMapViewOfSection
SSDT 86521B60 ZwOpenEvent
SSDT 86520C18 ZwOpenProcess
SSDT 865209B8 ZwOpenProcessToken
SSDT 865219A0 ZwOpenSection
SSDT 86520B48 ZwOpenThread
SSDT 865215A8 ZwProtectVirtualMemory
SSDT 865200B8 ZwResumeThread
SSDT 86520358 ZwSetContextThread
SSDT 86520438 ZwSetInformationProcess
SSDT 86521858 ZwSetSystemInformation
SSDT 86521A80 ZwSuspendProcess
SSDT 86520198 ZwSuspendThread
SSDT 86520E10 ZwTerminateProcess
SSDT 86520278 ZwTerminateThread
SSDT 86520528 ZwUnmapViewOfSection
SSDT 865207F8 ZwWriteVirtualMemory
SSDT 865214A8 ZwCreateThreadEx

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!KeSetTimerEx + 350 81CD6BA4 8 Bytes [F0, 1E, 52, 86, D0, 1F, 52, ...]
.text ntkrnlpa.exe!KeSetTimerEx + 364 81CD6BB8 4 Bytes CALL 9A53BDC5
.text ntkrnlpa.exe!KeSetTimerEx + 370 81CD6BC4 4 Bytes [30, C1, 4C, 86]
.text ntkrnlpa.exe!KeSetTimerEx + 3C4 81CD6C18 4 Bytes [98, 16, 52, 86]
.text ntkrnlpa.exe!KeSetTimerEx + 428 81CD6C7C 4 Bytes [40, 1C, 52, 86]
.text ...

---- EOF - GMER 1.0.15 ----

#12 Blade

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Posted 10 February 2011 - 01:07 PM

Hello.

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

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#13 Emma123

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Posted 17 February 2011 - 08:29 AM

Hi, i've completed the steps :)

#14 Blade

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Posted 17 February 2011 - 02:17 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic380030.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
Forum Moderator

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