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HJT Log - Icyelle


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#1 Icyelle

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Posted 21 October 2004 - 12:55 AM

I ran the HJT scan and these are the items it came up with (see below). I need help in determining which are good files vs. bad files. I tried deleting the "ineteula.exe" wiht the HJT because I saw that this process was using most of my memory but it just keeps coming back - so I wonder if other files are making this process stay. Please help, any advise will be appreciated.

Logfile of HijackThis v1.98.2
Scan saved at 10:52:05 PM, on 10/20/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\system32\Macromed\Common\ineteula.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CATLEvents Object - {DF57FEB6-9BCE-45E3-AA65-BE327B8CCE7F} - C:\DOCUME~1\ELMAAU~1\LOCALS~1\Temp\alueteni.dat
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [*accinet] C:\WINDOWS\Help\mui\0419\accinet.exe
O4 - HKLM\..\Run: [*netinfo] C:\WINDOWS\assembly\netinfo.exe
O4 - HKLM\..\Run: [*accac] C:\WINDOWS\java\CLASSES\accac.exe
O4 - HKLM\..\Run: [*doseula] C:\WINDOWS\system\doseula.exe
O4 - HKLM\..\Run: [*svcmain] C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe
O4 - HKLM\..\Run: [*eulams] C:\WINDOWS\Help\mui\0416\eulams.exe
O4 - HKLM\..\Run: [*ineteula] C:\WINDOWS\system32\Macromed\Common\ineteula.exe
O4 - HKLM\..\RunOnce: [*ineteula] C:\WINDOWS\system32\Macromed\Common\ineteula.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSxdm519
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.6.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - https://webapps.saionline.com/trident/setup/setup.exe
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll

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#2 Daisuke

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Posted 21 October 2004 - 01:15 AM

Hi Icyelle

1. Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

2. Please copy from the Address field in Windows Explorer the full path to this file:

C:\DOCUME~1\ELMAAU~1\LOCALS~1\Temp\alueteni.dat <-- this file

When responding to a post, please reply in the same topic - click the Add Reply button. Do not create a new topic for your reply. This will cause confusion and only cause a delay in the help you are receiving.

Right click in the message area and click on the paste option to paste the full path into the post.

From the moment you post the information, until you see a detailed fix written up, DO NOT try to fix anything. If you do, the fix provided will not work.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 Icyelle

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Posted 21 October 2004 - 11:42 PM

Cryo:

I did what you told me:

I made sure that my computer is set to show hidden files and folder and I Uncheck Hide extensions for known filetypes and Hide protected operating system files.


Then I searched for the following file:
alueteni.dat

and the path to the file is:
C:\Documents and Settings\Elma Austodillo\Local Settings\Temp

Please advise on the next step.

Thank you,
Icyelle

#4 Icyelle

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Posted 22 October 2004 - 08:42 AM

Anyone can help me with this problem? My computer seems to be running slower than ever!

#5 Daisuke

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Posted 22 October 2004 - 10:04 AM

Hi Icyelle

Sorry for this delay. Everyone who helps you here does it as a volunteer and will try to help you as soon as possible.

Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Download KillBox here:
KillBox. Unzip it to your desktop.

Disconnect from the Internet.

Note: please read this carefully, as the steps do repeat a few times, but the last step does change a bit.
Copy & paste the path + filename in Killbox "Full path of file to delete" field.

Start Killbox.exe

Select the Delete on reboot option.

1. In the field labeled "Full path of file to delete" enter (copy and paste) C:\Documents and Settings\Elma Austodillo\Local Settings\Temp\alueteni.dat
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

2. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\Help\mui\0419\accinet.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

3. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\assembly\netinfo.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

4. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\java\CLASSES\accac.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

5. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\system\doseula.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

6. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

7. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\Help\mui\0416\eulams.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

8. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\system32\Macromed\Common\ineteula.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

9. Next In the field labeled "Full path of file to delete" enter (copy and paste) C:\WINDOWS\System32\hostx.exe
Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the YES button.

Your computer will reboot.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files
Press the Clear Selected Items button.
Close the program.

Connect to the Internet.

Your log shows that you are seriously behind on windows updates. It is essential that you update your windows before we continue to help you as the infections could reoccur. Go to http://www.windowsupdate.com and if it asks to install software, let it. Then click on the Scan link and let it do its thing. When its done you will see on your left a section called critical updates. Click on that section and install everything that you can. When it prompts you to reboot, do so. Then repeat this process again until there are no more critical updates listed. You should install Service Pack 4.

After the last update reboot and post a new log please. There is more malware to be removed.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#6 Icyelle

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Posted 22 October 2004 - 11:16 AM

Thank you very much for your quick response
I am just getting so frustrated with my computer being soo slow! I will do the steps as soon as I get home from work and will post a new log asap. ALL YOU VOLUNTEERS ARE GREAT HELP

#7 Icyelle

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Posted 23 October 2004 - 12:40 AM

Here is my new Hijackthis log. Do you recommend the use of Firefox to IE? Again, I really appreciate all your help.

Logfile of HijackThis v1.98.2
Scan saved at 10:34:56 PM, on 10/22/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system\sdns.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CATLEvents Object - {55E301E5-BA44-4095-BB0B-14E0123CCF71} - C:\DOCUME~1\ELMAAU~1\LOCALS~1\Temp\snds.dat
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [*accinet] C:\WINDOWS\Help\mui\0419\accinet.exe
O4 - HKLM\..\Run: [*netinfo] C:\WINDOWS\assembly\netinfo.exe
O4 - HKLM\..\Run: [*accac] C:\WINDOWS\java\CLASSES\accac.exe
O4 - HKLM\..\Run: [*doseula] C:\WINDOWS\system\doseula.exe
O4 - HKLM\..\Run: [*svcmain] C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe
O4 - HKLM\..\Run: [*eulams] C:\WINDOWS\Help\mui\0416\eulams.exe
O4 - HKLM\..\Run: [*ineteula] C:\WINDOWS\system32\Macromed\Common\ineteula.exe
O4 - HKLM\..\Run: [*sdns] C:\WINDOWS\system\sdns.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSxdm519
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.6.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - https://webapps.saionline.com/trident/setup/setup.exe
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll

#8 Daisuke

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Posted 23 October 2004 - 01:14 PM

Hi

Virtumondo is still there.

Please follow carefully each step. Double check it.

Download Ad-aware SE: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Skip if SSS is present.
Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Skip if KillBox is present.
Download KillBox here:
KillBox. Unzip it to your desktop.

Disconnect from the Internet.

Note: please read this carefully, as the steps do repeat a few times, but the last step does change a bit.
Copy & paste the path + filename in Killbox "Full path of file to delete" field.

Start Killbox.exe

Select the Delete on reboot option.

1. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\Documents and Settings\Elma Austodillo\Local Settings\Temp\snds.dat

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

2. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\system\sdns.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

3. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\Help\mui\0419\accinet.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

4. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\assembly\netinfo.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

5. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\java\CLASSES\accac.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

6. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\system\doseula.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

7. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

8. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\Help\mui\0416\eulams.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

9. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\system32\Macromed\Common\ineteula.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the NO button.

10. Copy and paste the line below in the field labeled "Full path of file to delete"
C:\WINDOWS\System32\hostx.exe

Then press the button that looks like a red circle with a white X in it.
When it asks if you would like to Reboot now, press the YES button.

Your computer will reboot.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files
Press the Clear Selected Items button.
Close the program.

Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds. When Ad-Aware has finished press the "Show Logfile" button, right click the "Results list" (log), save the log on your Desktop.

Connect to the Internet.

Run HijackThis! again and post a new log. Attach also the Ad-Aware log (press the "Browse ..." button to attach a file to your message).
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#9 Icyelle

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Posted 23 October 2004 - 02:17 PM

Cool! Computer seems to be running a lot better ...hopefully it's fixed. I also attached ad-aware log.

Ok, here's my latest log:

Logfile of HijackThis v1.98.2
Scan saved at 12:11:25 PM, on 10/23/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CATLEvents Object - {55E301E5-BA44-4095-BB0B-14E0123CCF71} - C:\DOCUME~1\ELMAAU~1\LOCALS~1\Temp\snds.dat (file missing)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [*accinet] C:\WINDOWS\Help\mui\0419\accinet.exe
O4 - HKLM\..\Run: [*netinfo] C:\WINDOWS\assembly\netinfo.exe
O4 - HKLM\..\Run: [*accac] C:\WINDOWS\java\CLASSES\accac.exe
O4 - HKLM\..\Run: [*doseula] C:\WINDOWS\system\doseula.exe
O4 - HKLM\..\Run: [*svcmain] C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe
O4 - HKLM\..\Run: [*eulams] C:\WINDOWS\Help\mui\0416\eulams.exe
O4 - HKLM\..\Run: [*ineteula] C:\WINDOWS\system32\Macromed\Common\ineteula.exe
O4 - HKLM\..\Run: [*sdns] C:\WINDOWS\system\sdns.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSxdm519
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.6.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - https://webapps.saionline.com/trident/setup/setup.exe
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll

Attached Files


Edited by Icyelle, 23 October 2004 - 02:18 PM.


#10 Daisuke

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Posted 23 October 2004 - 02:33 PM

Icyelle, your log looks much better :thumbsup:

Run HijackThis!, press Scan, and put a check mark next to all these:

O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com

O2 - BHO: CATLEvents Object - {55E301E5-BA44-4095-BB0B-14E0123CCF71} - C:\DOCUME~1\ELMAAU~1\LOCALS~1\Temp\snds.dat (file missing)

O4 - HKLM\..\Run: [*accinet] C:\WINDOWS\Help\mui\0419\accinet.exe
O4 - HKLM\..\Run: [*netinfo] C:\WINDOWS\assembly\netinfo.exe
O4 - HKLM\..\Run: [*accac] C:\WINDOWS\java\CLASSES\accac.exe
O4 - HKLM\..\Run: [*doseula] C:\WINDOWS\system\doseula.exe
O4 - HKLM\..\Run: [*svcmain] C:\WINDOWS\assembly\NativeImages1_v1.1.4322\svcmain.exe
O4 - HKLM\..\Run: [*eulams] C:\WINDOWS\Help\mui\0416\eulams.exe
O4 - HKLM\..\Run: [*ineteula] C:\WINDOWS\system32\Macromed\Common\ineteula.exe
O4 - HKLM\..\Run: [*sdns] C:\WINDOWS\system\sdns.exe

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -


Close all other windows and browsers, and press the Fix Checked button.

REBOOT your machine and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#11 Icyelle

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Posted 23 October 2004 - 04:35 PM

Awesome! PC seems to be running like a champ now! :thumbsup:

Here's my latest log:

Logfile of HijackThis v1.98.2
Scan saved at 2:34:30 PM, on 10/23/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSxdm519
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.6.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - https://webapps.saionline.com/trident/setup/setup.exe
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll

#12 Daisuke

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Posted 23 October 2004 - 04:44 PM

Oops,

I forgot this one. Sorry.
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.6.cab

Fix it please with HJT.
Run HijackThis!, press Scan, and put a check mark next to the above entry:

Close all other windows and browsers, and press the Fix Checked button.

Awesome! PC seems to be running like a champ now!

I'm glad I was able to help.

REBOOT and post please a fresh log.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#13 Icyelle

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Posted 23 October 2004 - 04:58 PM

Here is my new log :thumbsup:

Logfile of HijackThis v1.98.2
Scan saved at 2:57:59 PM, on 10/23/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSxdm519
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - https://webapps.saionline.com/trident/setup/setup.exe
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O18 - Protocol: g7ps - {9EACF0FB-4FC7-436E-989B-3197142AD979} - C:\Program Files\Common Files\G7PS\Shared Files\G7PSDLL\G7PS.dll

#14 Daisuke

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Posted 23 October 2004 - 05:02 PM

Log looks clean...great job ! :thumbsup:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#15 Icyelle

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Posted 25 October 2004 - 12:29 AM

Thank you for all your help. I will follow all steps necessary to reduce being infected again. :thumbsup:




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