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Virus program installed and can't remove....


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13 replies to this topic

#1 pilzdad

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Posted 27 January 2011 - 07:40 PM

Hey folks, long time user first time poster. I am usually pretty savvy with this sort of stuff and fixing it on my own but I'm stuck.

I Picked up a virus a few days ago and it was a google redirect virus. I picked it up from a torrent I downloaded. Whenever I click on a searched link in google, it would redirect me to an ad site. I have tried MANY different types of malware and anti spyware programs. Today, it locked me out of my internet connection and I used the combofix program to remedy that.

I think I'm still infected even though nothing shows up anymore. I have a strange program installed in my control panel where you can remove programs. The name of the program is "aaa" and the publisher is "bbb". When I try to uninstall a java window opens and it states it cannot be removed. I can't find the program or search it anywhere which makes me feel that the virus is still in somewhere.

Any thoughts on getting this removed? I have a combofix log if that will help.

Thanks.

Dave

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#2 chrisjpopp

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Posted 27 January 2011 - 11:52 PM

I've got the same exact problem, Dave. Is this something new?

#3 chrisjpopp

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Posted 28 January 2011 - 12:04 AM

Did some digging in the registry and found

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\aaa

In there, I have the following:

Comments ccc
DisplayIcon C:\Windows\system32\javaws.exe
Display Name aaa
NoModify 1
NoRepair 1
Publisher bbb
UninstallString C:\Windows\system32\javaws.exe -uninstall -prompt "http://www.horrylick.com/jjj/init.jnlp"

I'm wondering if the uninstall actually goes to the site listed in the UninstallString and installs something nasty.

There's nothing coming up in Google when I put that URL in.

Domain was registered on Jan. 21, 2011. Of course, the registration is masked. Tried to download the script to poke at it but it's not there... or at least I can't get to it.



Thinking I should just kill the Key. Thoughts?

Edited by chrisjpopp, 28 January 2011 - 12:11 AM.


#4 pilzdad

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Posted 28 January 2011 - 08:22 AM

So here's what I did. I googled around a bit more and found something on a website that worked but don't remember the website so I'll just manually tell you the steps.

I'm running windows 7 so this is how I get to it but you may have to do it differently. You have to find the Java section in your control panel.

Mine is: Start/control panel/programs/java. Once you do that, you look at the bottom of the general tab and click on view under "temporary internet files" A window will open where you should be able to see the rogue program. Right click and hit uninstall. This removed it immediately and I've restarted a few times since and didnt' find it to show back up.

Good luck.

#5 Eric ~ Computer Guy

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Posted 28 January 2011 - 10:48 AM

I'd still recommend running a scan with Mbam or SAS to verify. Also update Java and reset your browser, if you haven't done so already. Don't forget to check proxies!

Edited by Eric ~ Computer Guy, 28 January 2011 - 10:48 AM.


#6 boopme

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Posted 28 January 2011 - 01:42 PM

I agree we need to scan this and see the lgs.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal mode and next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
Please ask any needed questions,post logs and Let us know how the PC is running now.
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#7 skylander

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Posted 07 February 2011 - 09:33 PM

I also have the aaa bbb malware picked up from a torrent off pirate bay. I have nearly the same conditions except its my piratebay searches that are responding with popups and ads, not my google searches. That went away when i used pilzdad's method of removing it from the list of java applications (thanks). However the MOST annoying symptom still remains. The side and bottom of my display is acting wacko. As in the 10% of the right side of the screen doesn't display correctly. It just picks up whatever colors/graphics are directly adjacent to it. When i put the cursor over it, I see odd lines. The bottom 10% of my screen is just blacked out. Very very annoying. Has anyone else has these graphics issues with this or am I the only lucky one?

#8 boopme

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Posted 07 February 2011 - 10:25 PM

Can you boot to Safe mode and run the tools above?
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#9 LawandaLizard

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Posted 28 February 2011 - 11:12 PM

Hello,
I have pretty much exact same issue here. I tried the steps boopme posted- program is still here. Is there anything else to try? Thank you!

I am running Vista Home Premium 64
Here is the SAS log- Malwarebytes is showing no infections.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/28/2011 at 07:49 PM

Application Version : 4.49.1000

Core Rules Database Version : 6503
Trace Rules Database Version: 4315

Scan type : Complete Scan
Total Scan Time : 02:11:59

Memory items scanned : 333
Memory threats detected : 0
Registry items scanned : 14812
Registry threats detected : 0
File items scanned : 213286
File threats detected : 62

Adware.Tracking Cookie
C:\Users\kristen\AppData\Roaming\Microsoft\Windows\Cookies\kristen@collective-media[2].txt
C:\Users\kristen\AppData\Roaming\Microsoft\Windows\Cookies\kristen@ads.bleepingcomputer[2].txt
C:\Users\kristen\AppData\Roaming\Microsoft\Windows\Cookies\kristen@invitemedia[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@ad.wsod[2].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@ad.yieldmanager[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@adbrite[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@apmebf[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@atdmt[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@clicksor[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@doubleclick[2].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@fastclick[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@interclick[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@kontera[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@microsoftwindows.112.2o7[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@msnportal.112.2o7[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@myroitracking[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@ru4[1].txt
C:\Users\Administration\AppData\Roaming\Microsoft\Windows\Cookies\Low\administration@statcounter[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@ad.yieldmanager[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@content.yieldmanager[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@paypal.112.2o7[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@stats.paypal[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@xm.xtendmedia[1].txt
C:\Users\kristen\AppData\Local\Temp\Low\Cookies\kristen@yadro[2].txt
a.ads2.msads.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
ads2.msads.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
app.lendingstat.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
b.ads2.msads.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
cdn.insights.gravity.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
cdn2.invitemedia.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
cdn4.specificclick.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
content.oddcast.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
content.yieldmanager.edgesuite.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
convoad.technoratimedia.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
core.insightexpressai.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
crackle.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
ec.atdmt.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
ia.media-imdb.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
interclick.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
m1.2mdn.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media.cnetnetworks.com.au [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media.heavy.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media.onsugar.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media.scanscout.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media.thewb.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
media1.break.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
mediaforgews.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
msnbcmedia.msn.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
msntest.serving-sys.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
objects.tremormedia.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
richmedia247.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
rmd.atdmt.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
secure-us.imrworldwide.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
spe.atdmt.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
udn.specificclick.net [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
video.redorbit.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
www.adserverplatform.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
www.countryinns.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
www.soundclick.com [ C:\Users\kristen\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\NCW6GZ3F ]
C:\Users\kristen\AppData\Roaming\Microsoft\Windows\Cookies\kristen@adxpose[1].txt
C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\system@2o7[1].txt

Trojan.Vundo-Variant/F
C:\WINDOWS\SYSTEM32\CUSTMON64.DLL

#10 boopme

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Posted 28 February 2011 - 11:29 PM

Hello do you know whay program installed??

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

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#11 LawandaLizard

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Posted 05 March 2011 - 02:00 PM

Sorry for delay- have been sick in hospital-
I tried the fix that you gave here, no love. This tool shows also no infection found.
I am not sure where I picked this up or how it got here, but I was on torrent sites as well as usenet groups that day, but the only types of files I download are supposedly ebook files. I also updated Calibre same day.
The "aaa" program does not seem to bother my computer unless I try to uninstall it, then it crashes it to the point of having to start in safe mode.

Ideas?
Thank you!

#12 boopme

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Posted 06 March 2011 - 04:49 PM

Sorry myself,I was called out of town and just got in. Appears we need a deeper look to find where its hidden and protected. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 LawandaLizard

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Posted 06 March 2011 - 10:06 PM

Thank you! I have completed steps except for GMER on 64 bit system and posted new topic. Thanks again for your help if you can help.

#14 boopme

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Posted 07 March 2011 - 10:58 AM

You're welcome.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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