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Infected with trojan.fakealert


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2 replies to this topic

#1 saknott1

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Posted 27 January 2011 - 05:52 PM

:smash:

Hi there. I am helping a friend get a virus off of her PC. I have used combofix many times. My friend enabled the firewall. I tried to follow the instructions for Defogger and after choosing "Disable" and continue. It ran and then clicked OK. The screen with the disable button stayed up and never asked for a reboot. She rebooted manually and tried to run DDS.scr. The DOS box came up as in the instructions. A log never popped up. She received a message that pev.dat did not have a program associated with that file type. It asked her to either look for a web service or to find the program on her computer. Mean while, the "virus" is popping up messages pretending to be a virus alert. She had Windows 7 64bit, so I didn't even attempt to use GMER. So, I have no logs. I did, bad me, run Combofix twice and do have those logs. I will wait until you ask for them.

Additional information: When she logs into her regular profile that has administrative rights, she cannot run any programs at all. The virus blocks everything. Even task manager. Seriously, everything. She is logging into a secondary account that does not have admin rights. She is running everything by right clicking, Run as Administrator. Thanks! I am standing by. Oh, one more thing. She bought a new version of MacAfee last night. I told her we would wait to install that until we get the go ahead from you. :whistle:

Thanks,
Sherri

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#2 m0le

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Posted 02 February 2011 - 08:00 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 m0le

m0le

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Posted 07 February 2011 - 07:26 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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