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windows xp troubleshooting


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2 replies to this topic

#1 amaresia

amaresia

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Posted 27 January 2011 - 12:39 PM

Hello,


Hope somebody could help me. The windows xp on pc won't save any changes, for example: I've uninstalled many programs but when I restart the pc , the're are still there. I've already run advanced care system, but it didn't work.

I run hijack and the log is:



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:22:52, on 27/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Windows SteadyState\VCFService.exe
C:\Arquivos de programas\Windows SteadyState\SCTSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\CheckPoint\ZAForceField\IswSvc.exe
C:\Arquivos de programas\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Bonjour\mDNSResponder.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Arquivos de programas\Java\jre6\bin\jqs.exe
c:\ARQUIV~1\mcafee\SITEAD~1\mcsacore.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Arquivos de programas\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Arquivos de programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\ARQUIV~1\ALWILS~1\Avast5\avastUI.exe
C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe
C:\Arquivos de programas\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Microsoft ActiveSync\wcescomm.exe
C:\ARQUIV~1\MICROS~4\rapimgr.exe
C:\Arquivos de programas\NDrive\NDrive Update Agent\NDriveAgent.exe
C:\Arquivos de programas\CheckPoint\ZAForceField\ForceField.exe
C:\WINDOWS\SYSTEM32\taskmgr.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Spybot - Search & Destroy\SpybotSD.exe
C:\ARQUIV~1\FOXITS~1\FOXITR~1\FOXITR~1.EXE
C:\ARQUIV~1\FOXITS~1\FOXITR~1\FOXITR~1.EXE
C:\Arquivos de programas\Trend Micro\HiJackThis\HiJackThis.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Arquivos de programas\ZoneAlarm\tbZone.dll
R3 - URLSearchHook: Barra de Ferramentas do Yahoo! - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\arquiv~1\mcafee\sitead~1\mcieplg.dll
R3 - URLSearchHook: Oryte Games 1.7 Toolbar - {d6a1db38-901c-4129-bfd0-e8c84c47e662} - C:\Arquivos de programas\Oryte_Games_1.7\tbOry1.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Arquivos de programas\ConduitEngine\ConduitEngin0.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Arquivos de programas\ZoneAlarm\tbZone.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Arquivos de programas\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\arquiv~1\mcafee\sitead~1\mcieplg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\Windows Live Toolbar\msntb.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Arquivos de programas\WOT\WOT.dll
O2 - BHO: Oryte Games 1.7 Toolbar - {d6a1db38-901c-4129-bfd0-e8c84c47e662} - C:\Arquivos de programas\Oryte_Games_1.7\tbOry1.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Arquivos de programas\WOT\WOT.dll
O3 - Toolbar: ZoneAlarm Toolbar - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Arquivos de programas\ZoneAlarm\tbZone.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Arquivos de programas\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Barra de Ferramentas do Yahoo! - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Oryte Games 1.7 Toolbar - {d6a1db38-901c-4129-bfd0-e8c84c47e662} - C:\Arquivos de programas\Oryte_Games_1.7\tbOry1.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Arquivos de programas\ConduitEngine\ConduitEngin0.dll
O4 - HKLM\..\Run: [SoundMan] "SOUNDMAN.EXE"
O4 - HKLM\..\Run: [avast5] C:\ARQUIV~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Logoff] C:\Arquivos de programas\Windows SteadyState\SCTUINotify.exe
O4 - HKLM\..\Run: [ISW] "C:\Arquivos de programas\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKCU\..\Run: [Lingoes] C:\Arquivos de programas\Lingoes\Translator2\Lingoes.exe -minimize
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Arquivos de programas\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Arquivos de programas\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1103471 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://games.cartoonnetworkla.com/folders/201006/stargamepathptzip16720978579357175/"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe -update activex
O4 - Global Startup: NDrive Update Agent.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Arquivos de programas\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\ARQUIV~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\ARQUIV~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\ARQUIV~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\ARQUIV~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O15 - Trusted Zone: http://search.babylon.com
O15 - Trusted Zone: http://kb.bitdefender.com
O15 - Trusted Zone: http://www.kaspersky.com
O15 - Trusted Zone: http://download.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\arquiv~1\mcafee\sitead~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\arquiv~1\mcafee\sitead~1\mcieplg.dll
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Arquivos de programas\WOT\WOT.dll
O22 - SharedTaskScheduler: Pré-carregador Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Daemon de cache de categorias de componente - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: McAfee Application Installer Cleanup (0250931296146051) (0250931296146051mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\025093~1.EXE
O23 - Service: avast! Antivirus - AVAST Software - C:\Arquivos de programas\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Arquivos de programas\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Arquivos de programas\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Arquivos de programas\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\ARQUIV~1\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: ServiceLayer - Nokia - C:\Arquivos de programas\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Arquivos de programas\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Arquivos de programas\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 12921 bytes


Thanks,

Ana

Edited by hamluis, 27 January 2011 - 01:02 PM.
Moved from XP to Malware Removal Logs.


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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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Posted 02 February 2011 - 07:58 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
Posted Image
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#3 m0le

m0le

    Can U Dig It?


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Posted 07 February 2011 - 07:27 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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