Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

What is going on with my laptop???


  • Please log in to reply
7 replies to this topic

#1 777cml

777cml

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 27 January 2011 - 12:06 PM

A couple of days ago my laptop did a Windows up date as I was talking to a friend on FB. After the laptop restarted I went back to facebook and one of those viruses that tell you your computer is infected popped up. I used rKill, and Malwarebytes to dispose of it, and after I was finished I went back to my browser (IE) to finish my conversation. But IE froze, and when I restarted it, it wouldn't work anymore. So then I opened Safari, and that wouldn't work either. So I opened up Firefox, and searched for the downloads to IE, and Safari. After re-installing IE it still wouldn't work. So I continued with Safari, and in the middle of re-installing Safari the Blue Screen popped up and the laptop restarted itself. When Windows 7 opened up on the desktop, everything seemed fine. So I went to open up a browser, and before I could get to it, the pointer disapeared and the keys stopped working!

I went into safe mode and used rKill; thinking I had a virus. It said everything was fine. So I used Avast to scan, and it said that it needed to be fixed. So I used MBAM. I have scanned it a few times and it would find something, then fix it. But once I would load up normally the same thing would happen, the touch pad and keys won't work. I have scanned the memory and it said that it was good. I have no idea what to do. Will someone please help me?

Thank you

BC AdBot (Login to Remove)

 


#2 777cml

777cml
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 27 January 2011 - 12:09 PM

FYI...I just bought this laptop (Asus U52F) from Best Buy a couple of months ago.

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:20 AM

Posted 27 January 2011 - 11:19 PM

Hello, let's try something here.
Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 777cml

777cml
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 28 January 2011 - 11:59 AM

The Proxy was already unchecked, but when I ran Internet explorer as administrator, it worked. I am still running the computer in safe mode (networking) and have not signed in regularly. Here is the scan info you requested:

C:\Users\Owner\AppData\Local\Temp\72B1.tmp a variant of Win32/Olmarik.AMK trojan cleaned by deleting - quarantined
C:\Users\Owner\AppData\Roaming\Sun\Java\Deployment\cache\javapi\v1.0\jar\javaobe.jar-59ed9b68-1c75ec8d.zip a variant of Java/TrojanDownloader.OpenStream.NAY trojan deleted - quarantined
C:\Users\Owner\Documents\Movie Magic Screenwriter.iso probably a variant of Win32/SdBot.FUXXJZF trojan deleted - quarantined
C:\Users\Owner\Downloads\Movie Magic Screenwriter.rar probably a variant of Win32/SdBot.FUXXJZF trojan deleted - quarantined
C:\Users\Owner\Downloads\ADBE_CS5_MasterKeygen\Adobe CS5 Universal keygen by CORE.exe probably a variant of Win32/Agent.EYFHELF trojan cleaned by deleting - quarantined

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:20 AM

Posted 28 January 2011 - 01:26 PM

Hello,first some info about what we found here.
It appears you have infected yourself from using cracked software.
IMPORTANT NOTE: The practice of using cracking tools, keygens, warez or any pirated software is not only considered illegal activity but it is a serious security risk.

Cracking applications are used for illegally breaking (cracking) various copy-protection and registration techniques used in commercial software. These programs may be distributed via Web sites, Usenet, and P2P networks.

trendmicro.com/vinfo

...warez and crack web pages are being used by cybercriminals as download sites for malware related to VIRUT and VIRUX. Searches for serial numbers, cracks, and even antivirus products like Trend Micro yield malcodes that come in the form of executables or self-extracting files...quick links in these sites also lead to malicious files. Ads and banners are also infection vectors...

Keygen and Crack Sites Distribute VIRUX and FakeAV

...warez/piracy sites ranked the highest in downloading spyware...just opening the web page usually sets off an exploit, never mind actually downloading anything. And by the time the malware is finished downloading, often the machine is trashed and rendered useless.

University of Washington spyware study

...One of the most aggressive and intrusive of all bad websites on the Internet are serial, warez, software cracking type sites...they sneak malware onto your system...Where do trojan viruses originate? One of the biggest malware distributors on the Internet are serial/warez/code cracking sites.

Bad Web Sites: Malware

When you use these kind of programs, be forewarned that some of the worst types of malware infections can be contracted and spread by visiting crack, keygen, warez and other pirated software sites. In many cases, those sites are infested with a smörgåsbord of malware and an increasing source of system infection. Those who attempt to get software for free can end up with a computer system so badly damaged that recovery is not possible and it cannot be repaired. When that happens there is nothing you can do besides reformatting and reinstalling the OS.

Before we can continue, I need you to remove all cracks and keygens immediately to reduce the risk of infection/reinfection. If not, then we are just wasting time trying to clean your system. Further, other tools used during the disinfection process may detect crack and keygens so we need to ensure they have been removed.

Using these types of programs or the websites you visited to get them is almost a guaranteed way to get yourself infected!!



One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.





Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 777cml

777cml
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 28 January 2011 - 11:54 PM

First of all, Thank you so much for your help I greatly appreciate it. I did get the file from a friend for a project that we are working on. I have deleted the files. I re-ran Malewarebytes, and zero infections came up. I then restarted the computer in 'Normal' mode, and after the desktop icons loaded the pointer disappeared, the touch pad stopped working, and the keys wouldn't work either! Here is the Malewarebytes scan info:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5631

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

1/28/2011 3:24:16 PM
mbam-log-2011-01-28 (15-24-16).txt

Scan type: Full scan (C:\|)
Objects scanned: 428009
Time elapsed: 44 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 777cml

777cml
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 30 January 2011 - 11:54 AM

I have looked into other tools to help clean my computer, and was introduced to SUPERantipsyware. I immediately downloaded it, and installed. When I ran the program, it was completely fine. Except when I tried to scan, the computers flashed a quick blue screen, and restarted. I tried scanning with the program a few extra times, so that I can catch what is written on the blue screen, but it doesn't stay on long enough for me to make anything out....Please Help!!!

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:20 AM

Posted 30 January 2011 - 03:14 PM

Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users