Windows 7 - malware, random BSoDs, browsing redirects, random freezes

Hi folks,

Thought I may need to start a new thread, I noticed other threads have similar issues to what I'm seeing and didn't want to confuse by re-posting in the same thread.

I have Windows 7 Enterprise and just started having many random windows blue screens. I think it started as soon as I tried to run a trainer for a game Company of Heroes, since McAfee said it was a trojan and I tried to restore it after seeing online by other folks that the file was legit.

Anyway, since then I think, i started to see many BSoDs, not always the same BSoD message and they would occur during normal windows usage, a few times in Safe mode with networking. But most of the time, usually within 5 to 30min of running normally.

Anyways, I ran the McAfee virusscan and it found a few viruses, also ran spybot and malware bytes, and Stinger. I ran them from safe mode and was able to clean out the affected files.

I still see fewer BSoDs, but mainly now my google chrome browser won't work. I've tried uninstall/reinstall and every time I load it, it never works. sometimes freezes and I have to do a hard power off/on on my laptop. I have a lenovo w510.

Other problems is that my windows randomly freezes. Also, so far I can use Internet Explorer and Firefox, not able to install Opera. But when using Firefox or IE, i sometimes get random redirects.

I have ran hijackthis and can provide the log file. I can also provide the windows minidump files.

Please help! I greatly appreciate the help.

Regards

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
• Please Do not Attach logs or put in code boxes.
• Tell me about any problems that have occurred during the fix.
• Tell me of any other symptoms you may be having as these can help also.
• Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

• Please download DeFogger to your desktop.
  
  Double click DeFogger to run the tool.
  
• The application window will appear
• Click the Disable button to disable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

Download DDS:

• Please download DDS by sUBs from one of the links below and save it to your desktop:
  
  
  Download DDS and save it to your desktop
  
  Link1
  Link2
  Link3
  
  Please disable any anti-malware program that will block scripts from running before running DDS.
  
  
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

• Please Download Rootkit Unhooker Save it to your desktop.
• Now double-click on RKUnhookerLE.exe to run it.
• Click the Report tab, then click Scan.
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
• Wait till the scanner has finished and then click File, Save Report.
• Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".


information and logs:

• In your next post I need the following
  
  
• .logs from DDS
• log from RKUnHooker
• let me know of any problems you may have had

Gringo

Hello

three day bump

It has been Three days since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.