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Multiple infected pc's, in severe need of assistance


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3 replies to this topic

#1 Joehovah

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Posted 26 January 2011 - 09:34 PM

Hello Bleeping computer folk,

i come before you now beaten and broken.

My girlfriend has a HP laptop which she somehow rubbed in a petri dish and has since sprouted viruses out of everywhere. Worse yet, her family shares usb's protected by an expired norton 2008....so naturally they are all infected.

I removed hundreds of viruses of her laptop, yet one/ a few remain and i am unable to find/remove them. I have tried avast, the kaspersky tdss scanner, microsoft malware scanner, spybot, combofix, hijackthis, spyware dr, trojan remover.....to no avail.

I even went to the point of formatting her hard drive and reinstalling a new Windows 7 OS.......but the virus followed.....i'm at a loss

Symptoms:

Unable to update windows

Unable to access antivirus webpages or update them if installed

Google-analytics redirect virus (not always google redirect) continues to plague surfing

The time and date keeps being changed on the laptop


Here is the hijackthis log for the fresh install laptop:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:03:22 PM, on 1/26/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmplayer.exe
E:\Program Files\Spyware Doctor\pctsTray.exe
C:\Users\kayla\Downloads\HijackThis.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10l_ActiveX.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

--
End of file - 3290 bytes



And here is the combofix log for the same pc:

ComboFix 11-01-25.05 - kayla 01/26/2011 21:21:48.1.2 - x86
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1014.335 [GMT -5:00]
Running from: E:\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-12-27 to 2011-01-27 )))))))))))))))))))))))))))))))
.

2011-01-27 02:25 . 2011-01-27 02:25 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-01-26 05:19 . 2011-01-26 02:37 -------- d-----w- c:\windows\Panther
2011-01-26 04:19 . 2011-01-26 04:19 -------- d-----w- c:\windows\system32\Macromed
2011-01-26 04:04 . 2011-01-26 04:04 -------- d-----w- c:\program files\VideoLAN
2011-01-26 02:55 . 2011-01-26 02:55 -------- d-----w- c:\windows\en
2011-01-26 02:54 . 2011-01-26 02:54 -------- dc----w- c:\windows\system32\DRVSTORE
2011-01-26 02:54 . 2010-09-23 05:21 39272 ----a-w- c:\windows\system32\drivers\fssfltr.sys
2011-01-26 02:53 . 2011-01-26 02:53 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-01-26 02:52 . 2011-01-26 02:52 -------- d-----w- c:\windows\PCHEALTH
2011-01-26 02:51 . 2011-01-26 02:55 -------- d-----w- c:\program files\Windows Live
2011-01-26 02:51 . 2011-01-26 03:00 -------- d-----w- c:\program files\Microsoft
2011-01-26 02:48 . 2009-09-04 22:44 69464 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2011-01-26 02:48 . 2009-09-04 22:44 515416 ----a-w- c:\windows\system32\XAudio2_5.dll
2011-01-26 02:48 . 2009-09-04 22:29 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2011-01-26 02:47 . 2006-11-29 18:06 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2011-01-26 02:47 . 2011-01-26 02:47 -------- d-----w- c:\program files\Microsoft Silverlight
2011-01-26 02:47 . 2011-01-26 03:00 -------- d-sh--w- c:\windows\Installer
2011-01-26 02:46 . 2010-08-11 04:44 2983424 ----a-w- c:\windows\system32\UIRibbon.dll
2011-01-26 02:46 . 2010-08-11 04:35 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2011-01-26 02:46 . 2010-05-23 10:15 1619456 ----a-w- c:\windows\system32\WMVDECOD.DLL
2011-01-26 02:46 . 2010-05-23 10:11 196608 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-26 02:46 . 2010-05-23 10:11 3181568 ----a-w- c:\windows\system32\mf.dll
2011-01-26 02:42 . 2011-01-26 02:42 -------- d-----w- c:\program files\Common Files\Windows Live
2011-01-26 02:39 . 2011-01-26 04:04 -------- d-----w- c:\windows\system32\wbem\Performance
2011-01-26 02:37 . 2011-01-26 03:01 -------- d-----w- c:\users\kayla
2011-01-26 02:37 . 2011-01-26 02:37 -------- d-----w- C:\Recovery

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-11-10 07:54 . 2010-11-10 07:54 49016 ----a-w- c:\windows\system32\sirenacm.dll
2010-11-10 07:28 . 2010-11-10 07:28 301936 ----a-w- c:\windows\WLXPGSS.SCR
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 51040]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL3.SYS [2009-07-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2009-07-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [2009-07-13 661504]


--- Other Services/Drivers In Memory ---

*NewlyCreated* - FASTFAT
*NewlyCreated* - WUDFPF
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-903966584-2258887325-1937184790-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"

[HKEY_USERS\S-1-5-21-903966584-2258887325-1937184790-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2011-01-26 21:27:20
ComboFix-quarantined-files.txt 2011-01-27 02:27

Pre-Run: 149,553,250,304 bytes free
Post-Run: 149,476,442,112 bytes free

- - End Of File - - 1C4FB24464B199689A64DAE69370C41D


I sincerely hope you will be able to assist

BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 30 January 2011 - 03:50 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 February 2011 - 12:51 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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  • Local time:03:30 AM

Posted 05 February 2011 - 01:43 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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