Whilst installing a new delivered (24/01/2011) HP 6500 E709n All-in-one printer on my WinXP SP3 PC it completed everything right up to the end (100%) then gave an error message saying that it could not open a registry key which is the one to shutdown after install.
"HKLM\SOFTWARE\Hewlett-Packard\install\{FA0F0A01-4631-4161-A6C2-948BF694382E}, error=2 Timed out waiting for product finish event"
There is more info on the error message if you wish me to upload it?
I have taken snapshots of the error messages.
System:
Windows XP SP3
McAfee internet security
Malwarebytes (full)
Tasks carried out:
- Uninstalled (with restarts) & reinstalled from Cd then downloads of full & basic drivers from HP Site.
- Disabled Mcafee & malwarebytes did fresh installs of full & basic
- reverted back to a restore point prior to 1st install then carried out install of downloaded full & basic drivers
- Tried HP website for several hours!!!!!!!
- Phoned HP Support and was adviced (from South Africa) to disable mcafee & malwarebytes services from "services.msc" then fresh install
None of the above worked and I kept getting the same error message.
NOTE:
- The error message also states that "Failed to get destination autorun ID from Autorun.inf" & "Failed to get source autorun ID from Autorun.inf"
- When connecting the USB Cable my audio manager popped up saying that something had been plugged into audio (I REMOVED AUDIO MANAGER AND TRIED FRESH INSTALL, WITH THE SAME RESULTS)
It does seem to point to the registry as the problem although not being able to access the autorun.inf file maybe the reason, I am unsure.
I desperately need this printer up and running, if unsuccessful I will return to Amazon UK.
I would really appreciate any help/advice you could give me please,
Edited by hamluis, 26 January 2011 - 02:19 PM.
Moved from All Other Applications to Am I Infected.