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Sound icon missing & sound buttons not working


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27 replies to this topic

#1 justinlaughlin898

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Posted 25 January 2011 - 06:49 PM

Hi, first of I love your website here and everybody is so helpful (I posted here about a year back and I got help right away :))

Anyways, I've been having this problem where my sound icon won't appear in the system tray. When this happens I can't adjust the sound using the buttons on my laptop either. I can usually fix this problem by doing a system restore to a week or two ago, but it seems like everytime I restart my computer I get this problem again (I usually just put my computer on standby). I wasn't having this problem for a while because I never turned off my computer (standby :)) but I just got a random BSOD while watching a youtube video and when I restarted my computer the same problem occured (no sound icon in system tray and I can't adjust sound with buttons on laptop). I've tried many different things, from simple stuff like going into the control panel and checking "show sound icon in tray" to stuff like editing the registry (I tried googling how to fix this problem). Well I've had this problem for about half a year, and I'm officially sick of it :P. If any of you know how to fix this I would GREATLY appreciate it! Thanks in advance!

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#2 noknojon

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Posted 25 January 2011 - 08:09 PM

Hi -
Can you still access the sound area and volume controls via Programs > Accessories > Entertainment > Volume control
and adjust those slide controls -

Thank You -

#3 justinlaughlin898

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Posted 25 January 2011 - 08:38 PM

Hi -
Can you still access the sound area and volume controls via Programs > Accessories > Entertainment > Volume control
and adjust those slide controls -

Thank You -



Yup, sorry I should've included that. The only things that aren't working (as far as I know) are the volume buttons on my laptop, and the sound icon on the system tray (meaning I can't adjust the volume without going through the control panel or what you just stated above... which is pretty inconvenient :P

#4 noknojon

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Posted 25 January 2011 - 10:49 PM

Hi again -
As you mentioned that this occured as/after a Youtube download, have you checked for malware/minor infections -
You can dodwload then update Malwarebytes and SUPERAntiSpyware (free) from these links below -
http://www.malwarebytes.org/mbam-download.php
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Ignore any other free advertised items on download pages and only load the programs you need -
This is just to do a first check, and if something is found we can do more later to try other fixes -

Thank You -

#5 justinlaughlin898

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Posted 25 January 2011 - 11:09 PM

Hi again -
As you mentioned that this occured as/after a Youtube download, have you checked for malware/minor infections -
You can dodwload then update Malwarebytes and SUPERAntiSpyware (free) from these links below -
http://www.malwarebytes.org/mbam-download.php
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Ignore any other free advertised items on download pages and only load the programs you need -
This is just to do a first check, and if something is found we can do more later to try other fixes -

Thank You -



Actually I was just watching a youtube video (I don't even think that's related, I've had this problem forever..) and I have both of those programs, I've already scanned my computer with those 2 programs + avast and I couldn't find anything :/.

#6 noknojon

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Posted 26 January 2011 - 02:06 AM

Hi Again -
I know that this has worked in other cases (mine included) - Also make sure you have DirectX 9 (EDITED) installed -
Link to DirectX update http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Go to Start then Run... then enter dxdiag to see the DirectX diagnostic tool:
http://www.updatexp.com/directx-diagnostic-tool.html
Now -
Make sure SSDP Discovery Service and Universal Plug and Play Device Host are both set to Disabled in Computer Management Services.
Right click on My Computer in Start then Manage then expand Services and Applications then Services and scroll down to SSDP Discovery Service then right click for Properties then make Startup type: Disabled

You may want to install User Profile Hive Cleanup Service
Brief Description
A service to help with slow log off and unreconciled profile problems.

http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

Thank You -
EDIT - Also look on this page:
http://www.kellys-korner-xp.com/xp_tweaks.htm
there is a reg file called 'Sound Icon - Enable' - Item 316.5

Edited by noknojon, 26 January 2011 - 04:53 PM.


#7 justinlaughlin898

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Posted 26 January 2011 - 02:29 AM

Hi Again -
I know that this has worked in other cases (mine included) - Also make sure you have DirectX 10 installed -
Link to DirectX update http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
Go to Start then Run... then enter dxdiag to see the DirectX diagnostic tool:
http://www.updatexp.com/directx-diagnostic-tool.html
Now -
Make sure SSDP Discovery Service and Universal Plug and Play Device Host are both set to Disabled in Computer Management Services.

Right click on My Computer in Start then Manage then expand Services and Applications then Services and scroll down to SSDP Discovery Service then right click for Properties then make Startup type: Disabled

You may want to install User Profile Hive Cleanup Service
Brief Description
A service to help with slow log off and unreconciled profile problems.

http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

Thank You -
EDIT - Also look on this page:
http://www.kellys-korner-xp.com/xp_tweaks.htm
there is a reg file called 'Sound Icon - Enable' - Item 316.5



I tried what you said about putting the UPNP and SSDP discovery service on disabled but that didn't do anything. I downloaded the UPHclean and ran it, but I'm not sure what it did, am I supposed to imput something into it when the command prompt comes up? Sorry I'm kind of bad at computers :/

With the reg file you posted

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\SysTray]
"Services"=dword:0000001f

I'm in "regedit" right now and I'm looking at that registry file, but I don't know what to do, right now it says

Name: Type: Data:
Services REG_DWORD 0x0000001e (30)


Do I have to change that to 1f? Thanks

#8 noknojon

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Posted 26 January 2011 - 06:28 AM

I do not know why you are in "regedit" - There is no need to be there -

First - Ensure the DirectX is updated to DX 9 EDITED

Next - Make sure SSDP Discovery Service and Universal Plug and Play Device Host are both set to "Disabled" in Computer Management Services.
Right click on My Computer in Start then Manage then expand Services and Applications then Services and scroll down to SSDP Discovery Service then right click for Properties then make Startup type: Disabled - (then exit)

This is an extra - You may want to install User Profile Hive Cleanup Service -

The Kellys Korner item - This is a secondary fix if you still have problems -
http://www.kellys-korner-xp.com/xp_tweaks.htm
There is a reg file called 'Sound Icon - Enable' - Item 316.5

There is no need to Quote all replies - Use the Add Reply or just click in the open box below the post for a Quick Reply -

Edited by noknojon, 26 January 2011 - 05:03 PM.


#9 hamluis

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Posted 26 January 2011 - 07:58 AM

DirectX 10...is not supported by Microsoft for XP users.

Louis

#10 justinlaughlin898

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Posted 26 January 2011 - 04:29 PM

Ok so I did what you said, I set the SSDP discovery service and UPNP to "disabled"

I installed UPHClean. Am I supposed to run it? I ran it but I'm not sure if anything happened.


I went to the Kelly's Korner website and I saved the text that it showed:

"Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\SysTray]
"Services"=dword:0000001f"

in a notepad on my desktop, saved it as a .reg file, and ran it. Is that right?


Sorry I'm not the best with computers and I don't use forums too much either.

#11 noknojon

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Posted 26 January 2011 - 04:38 PM

Sorry - My bad - :(
Must have DirectX 9 for XP - I was comfused with my new Win7 unit (playing with it) -
Thank You Louis -

I installed UPHClean. Am I supposed to run it? I ran it but I'm not sure if anything happened.

@ justinlaughlin898 - That is all you do as this SSDP Discovery Service item should work - Sorry Information overloaded - :o

The Kellys Korner item and UPHClean are secondary items if you still have problems -
Has the Icon reappeared yet - Do a full shut down for 5 mins after each item and then recheck your computer -

Also worth a look (similar item) http://en.allexperts.com/q/Windows-XP-3282/Volume-icon-missing.htm


Thank You -

Edited by noknojon, 26 January 2011 - 04:56 PM.


#12 Queen-Evie

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Posted 26 January 2011 - 04:52 PM

I've tried many different things


Does that include uninstalling then reinstalling your sound device drivers?

#13 noknojon

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Posted 26 January 2011 - 05:01 PM

Does that include uninstalling then reinstalling your sound device drivers?

Hi Q-E -
The sound is still working fully in Accessories > Entertainmemt area so it is not ?? a driver , more of an Icon problem -

Thank You -

#14 justinlaughlin898

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Posted 26 January 2011 - 05:04 PM

I just restarted my computer and it works now! Thanks a lot! :)

I think it was that kelly's korner thing, because I've tried disabling the SSDP service and UPNP before.

To the person above me: I don't think I tried to reinstall my sound drivers. =/ I'm really bad at computers so I would probably mess up trying to do so anyways, haha. (hence why I need your guidance here at BC :))


Anyways, Thank you guys so much for the help! I can't believe my sound icon is working again after so long! :) Thanks!

#15 noknojon

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Posted 26 January 2011 - 05:07 PM

No problem -
Just glad it all worked in the end -
As I stated above "a bit of information overload" when only the 2 items should have been listed -
Thanks for reply -




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