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#1 valianthunter

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Posted 25 January 2011 - 06:28 PM

MOD EDIT: I would prefer you ask in the XP section on these items as they know them better than I. I felt it may be an XP issue before moving to the Malware section.
~~ boopme

System still very slow on start-up and during searches. What else can I do?
Checked the AVG PC tune-up utilities under system information. Hope this helps.

Name, Value, Advanced
Application Errors
Application Error: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hotplug.dll, version 5.1.2600.5512, fault address 0x00006901., 6/1/2010 7:39:16 PM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3855, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 7/28/2010 2:28:54 AM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3909, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 10/8/2010 12:23:30 PM
Application Error: Fault bucket 2030147522., 10/8/2010 12:24:11 PM
Application Error: Faulting application itunes.exe, version 8.2.1.6, faulting module quicktime.qts, version 7.62.14.0, fault address 0x00165b12., 12/24/2010 11:54:36 PM
Application Error: Faulting application bearshare.exe, version 9.0.0.0, faulting module bearshare.exe, version 9.0.0.0, fault address 0x007a7357., 1/13/2011 2:26:32 AM
Application Error: Faulting application wic.exe, version 1.0.0.0, faulting module wic.exe, version 1.0.0.0, fault address 0x000d0a18., 1/17/2011 1:39:15 AM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3989, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 1/18/2011 3:42:55 PM
Application Error: Faulting application wic.exe, version 0.0.0.0, faulting module (null), version 0.0.0.0, fault address 0x00000000., 1/19/2011 6:24:06 PM

Edited by boopme, 25 January 2011 - 08:26 PM.


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#2 hamluis

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Posted 25 January 2011 - 08:27 PM

Try opening IE, then go Tools/Manage Add-ons.

Disable all browser add-ons and see how your system runs.

Let us know :).

Louis

#3 cryptodan

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Posted 25 January 2011 - 08:45 PM

The issues above pertain to Firefox. plugin-container.exe is how Firefox handles plugins now.

#4 valianthunter

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Posted 25 January 2011 - 11:36 PM

Is there anything I can do to fix the above issues? I have lost my play list completely from iTunes and they were of no use in telling me where I might find it. It has to still be on my hard drive right? And slow...I'm aging as I type this.

#5 cryptodan

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Posted 26 January 2011 - 06:34 AM

I would remove Mozilla Firefox with the following: Revo Uninstaller Free, but before you do backup your data like bookmarks and stuff.

#6 valianthunter

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Posted 26 January 2011 - 02:01 PM

Not to trifle with your generosity, but what does Mozilla have to do with anything? I've had Mozilla for more than 2 yrs with no problems. My slowdown started only a couple of weeks ago. Please forgive my lack of understanding.

#7 Allan

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Posted 26 January 2011 - 02:03 PM

Not to trifle with your generosity, but what does Mozilla have to do with anything?


Nothing. I'd be more inclined to look at something you downloaded with bearshare :)

Edited by Allan, 26 January 2011 - 02:06 PM.


#8 cryptodan

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Posted 26 January 2011 - 02:38 PM

MOD EDIT: I would prefer you ask in the XP section on these items as they know them better than I. I felt it may be an XP issue before moving to the Malware section.
~~ boopme

System still very slow on start-up and during searches. What else can I do?
Checked the AVG PC tune-up utilities under system information. Hope this helps.

Name, Value, Advanced
Application Errors
Application Error: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hotplug.dll, version 5.1.2600.5512, fault address 0x00006901., 6/1/2010 7:39:16 PM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3855, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 7/28/2010 2:28:54 AM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3909, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 10/8/2010 12:23:30 PM

Application Error: Fault bucket 2030147522., 10/8/2010 12:24:11 PM
Application Error: Faulting application itunes.exe, version 8.2.1.6, faulting module quicktime.qts, version 7.62.14.0, fault address 0x00165b12., 12/24/2010 11:54:36 PM
Application Error: Faulting application bearshare.exe, version 9.0.0.0, faulting module bearshare.exe, version 9.0.0.0, fault address 0x007a7357., 1/13/2011 2:26:32 AM
Application Error: Faulting application wic.exe, version 1.0.0.0, faulting module wic.exe, version 1.0.0.0, fault address 0x000d0a18., 1/17/2011 1:39:15 AM
Application Error: Faulting application plugin-container.exe, version 1.9.2.3989, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0000100b., 1/18/2011 3:42:55 PM
Application Error: Faulting application wic.exe, version 0.0.0.0, faulting module (null), version 0.0.0.0, fault address 0x00000000., 1/19/2011 6:24:06 PM


The bolded items are related to Mozilla - What is Plugin-Container.exe?

The BearShare is probably a toolbar that was installed, because when you installed BearShare you had it install the toolbar: http://support.mozilla.com/en-US/questions/700250

WIC I assume is World In Conflict

Quicktime.qts is more then likely Quicktime and has a addon/plugin associated with it.

Hotplug.dll is a tool used to remove devices that are still plugged in and turned on safely.

Please perform the requested action by me above.

#9 valianthunter

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Posted 26 January 2011 - 06:29 PM

cryptodan, Thank you for the explanation. May I please ask some clarifying questions? 1) When I take Mozilla off using the Revo Uninstaller, do I or should I put it back on? I will be destroying WIC disk immediately. My son did attempt to download bearshare, I have removed anything that resembles it that I could find. I did do a search for plugin-container.exe, and removed. Can I safely remove the hotplug.dll?

Sorry to be a pain. My understanding of how things work is very limited. I'm really good at doing what I'm told as long as it makes sense to me. Thank you for your patience.

#10 cryptodan

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Posted 26 January 2011 - 06:36 PM

hotplug.dll is probably unrelated.

1) Yes you can reinstall Mozilla Firefox from http://www.getfirefox.com

2) Plugin-container.exe will be removed when you remove Firefox, however, it will be reinstalled but we can disable if you want too.

#11 valianthunter

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Posted 26 January 2011 - 07:03 PM

great! one more question. I removed the application that provided netscape, explorer etc that came with the computer. How do I get the internet back without mozilla?

#12 cryptodan

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Posted 26 January 2011 - 07:15 PM

What are you using now to get on these forums?

#13 valianthunter

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Posted 26 January 2011 - 07:19 PM

Cincinnati Bell's Zoomtown

#14 cryptodan

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Posted 26 January 2011 - 08:12 PM

So you removed Internet Explorer?

#15 valianthunter

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Posted 26 January 2011 - 09:53 PM

Yes, I can't stand IE. Too many problems, redirects, etc...




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