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Norton Removal Tool Question


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#1 FireFighter254

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Posted 25 January 2011 - 02:37 PM

We purchased a new laptop for my wife (Win 7 Pro 64-bit). It came with preloaded software of course and one that I want off is Nortons. It's not "installed" but rather sitting ilde on her PC. Everytime we boot it up, Nortons flash screen comes up, etc etc. It even shows it running in Task Manager when we have yet to install it. I've tried uninstalling thru Win programs, but to no avail.

My question is, should I try the Norton removal tool? Wouold it work on a program that is not fully installed?

Thanks!

Edited by FireFighter254, 25 January 2011 - 02:38 PM.


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#2 Broni

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Posted 25 January 2011 - 03:38 PM

What do you mean, it's not installed, but it's running?
Is it listed in "Programs & Features"?
What happened, when you tried to uninstall it.
Surely, you can use Norton Removal Tool, if you want to get rid of Norton.

My Website

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#3 FireFighter254

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Posted 25 January 2011 - 03:44 PM

Hi Broni,

Yes, not installed. The flash screen asks if we want to install the program and it's free trial. If I look in task mgr, there is a Norton file running. Yes, listed in Prog's & Features. When trying to uninstall, the uninstall feature just lagged and didn't do anything...almost as though Norton was blocking it. So, I am assuming the full program is not installed...only a start up program to have the end user install it.

I will try the removal tool and see what happens.

#4 Broni

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Posted 25 January 2011 - 03:54 PM

What is the EXACT listing name in "Programs & Features"?

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#5 FireFighter254

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Posted 28 January 2011 - 08:56 AM

Broni,

I don't recall. Programs and Features was not able to remove any of the pre-installed prog. But I was able to get it removed with that tool.

Thank you!

#6 Broni

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Posted 28 January 2011 - 11:32 AM

What do you mean, you don't recall?
Can't you take a look?

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#7 FireFighter254

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Posted 28 January 2011 - 09:54 PM

? :huh: I don't recall how is was listed or it's EXACT listing name. I can't take a look for you as it's gone, it's been uninstalled by my using the tool as I stated previously.

#8 Broni

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Posted 28 January 2011 - 10:00 PM

Have you run Norton removal tool yet?

My Website

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#9 Thu Win

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Posted 07 February 2011 - 08:18 AM

The Norton Removal Tool is located at www.Norton.com/nrt

My Blog (http://tyw7.blogspot.com/) | Follow me on Twitter (@tyw77) | My YouTube Channel (http://www.youtube.com/wikipedian7)

Do you have Norton products and is still within subscription? Then why not check if you can UPGRADE for free to the latest version! Visit http://www.norton.com/nuc.





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