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Virus or not?


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#1 FukushuKumquat

FukushuKumquat

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Posted 25 January 2011 - 11:36 AM

Hi! first post! Be gentle with me because my laptop isn't being nice with me at all.

Actually, it's my brother's laptop. A Dell Inspirion 6400.

It's running Vista Home 64bit (German - and I don't speak a word...).

I think there's a problem because we can't install most anti-virus programs (avast, avg) or even run some rootkit detectors such as GMER or RootkitRevealer without them either crashing or even BSODing the laptop.

Managed to get Panda Cloud Antivirus installed and running and I did run Stinger but got a false-positive. Ran Combox fine too. Even have the report on the laptop.

Nothing detected as far as I can tell.

Did defrag the drive and ran a few utilities to clean up the comp (ccleaner, spybot, registry cleaners) and the laptop is more responsive now but still can't install anti-virus software. BTW, we did install ccleaner, spybot and other utilities without a hinge...

Could a faulty drive or bad memory prevent the installation of anti-virus software or are we dealing with a nasty virus?

Any feedback would be much appreciated.

Regards

Roman aka FukushuKumquat aka Fuku.

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#2 Orange Blossom

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Posted 26 January 2011 - 08:51 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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