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Can not connect to World of warcraft


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#1 Mixsy

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Posted 25 January 2011 - 06:24 AM

Every time I open World of Warcraft a message box pop up saying "Launcher cannot obtain patching information. Please check your internet configuration" not to much of a techy just know a little here and there things, so if anyone has had this problem before or has any ideas and possibly simplify if not that's fine

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#2 Sacredify

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Posted 30 January 2011 - 02:29 PM

Do you have problems connecting to the internet in general? If not, make sure your firewall(s) have exceptions for World of Warcraft, and it's downloader.

Also, open ports required by World of Warcraft.

From their site:

Routers
A router is a physical device that allows you to share your internet connection between multiple computers. Most routers will not allow incoming traffic to your computer unless you have configured them to forward the necessary TCP ports to your computer. Blizzard applications require ports 80, 1119, 1120, 3724, 4000, and 6112-6114 to be open to operate correctly. At times, the bittorrent-flagged ports 6881-6999 may also be used to increase download speed. Head to the Blizzard Downloader Router Guides page for step-by-step guides for configuring some common routers. Third-party assistance on configuring other popular routers can be found at http://www.portforward.com/ (note: not affiliated nor supported by Blizzard Entertainment). Many manufacturers also offer guides on their websites, in the included documentation, or on the installation CD. Note: On most routers, you can find the brand and model number on or near the serial number sticker on the bottom of the device.

Firewalls
A software firewall is an application installed on the computer or provided by the Operating System that actively blocks communication between the computer and the internet. Blizzard applications require ports 80, 1119, 1120, 3724, 4000, and 6112-6114 to be open to operate correctly. At times, the bittorrent-flagged ports 6881-6999 may also be used to increase download speed. Head to the Blizzard Downloader Firewall Guides page for step-by-step instructions on configuring some popular firewall software packages. You may also be able to find information on how to open ports on your firewall company's website, in the included documentation, or on the installation CD.






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