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Probably caused by : ntoskrnl.exe ( nt+cc548 ) BSOD


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5 replies to this topic

#1 xeonix

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Posted 25 January 2011 - 04:07 AM

Hi,

I have a friend who is using Windows XP Service Pack 3 is having a random BSOD error.

From the crash dump file, the report stated this error: Probably caused by : ntoskrnl.exe ( nt+cc548 ).

I do not know what have caused this issue and the system is recently formatted.

It is Dell Optiplex 755 PC with ATI Radeon HD2400 graphic card. Service Tag: FF55V1S

The link for the minidump file: http://cid-2e6fca317368a8f0.office.live.com/self.aspx/Public/Mini012511-01.dmp

Would appreciate any kind assistance.

Thank you very much.

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#2 Allan

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Posted 25 January 2011 - 07:48 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 xeonix

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Posted 25 January 2011 - 11:54 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply


Thanks Allan for the reply.
The list below are the details.

==================================================
Dump File : Mini012511-01.dmp
Crash Time : 1/25/2011 2:55:42 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x805a3548
Parameter 3 : 0xa9e69bec
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+cc548
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Documents and Settings\Kevin Lau\Desktop\OARLGL issue\Mini012511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

#4 Allan

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Posted 26 January 2011 - 07:42 AM

Okay, a couple of things. First, you should never post your system username on a public forum. Simply a matter of security.

Next - regarding the error. Were there any recent hardware changes? If not, what new software was installed (including driver updates)?

Recommended troubleshooting steps:

1) Undo any recent major system changes.
2) Download and run memtest (http://www.memtest.org/)
3) If there are no memory errors and no hw changes and the problems persist, try updating all drivers (get the drivers from the OEM websites, not from Windows Update)
4) If the problem continues, check for a bios update

Let's see where we are after the above steps have been performed.

#5 xeonix

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Posted 26 January 2011 - 11:06 PM

Okay, a couple of things. First, you should never post your system username on a public forum. Simply a matter of security.

Next - regarding the error. Were there any recent hardware changes? If not, what new software was installed (including driver updates)?

Recommended troubleshooting steps:

1) Undo any recent major system changes.
2) Download and run memtest (http://www.memtest.org/)
3) If there are no memory errors and no hw changes and the problems persist, try updating all drivers (get the drivers from the OEM websites, not from Windows Update)
4) If the problem continues, check for a bios update

Let's see where we are after the above steps have been performed.


I have called Dell Support, they have agree to change motherboard and RAM. I think it will be hardware issue then.
Thanks again for your help Allan. Cheers! =)

Edited by xeonix, 26 January 2011 - 11:10 PM.


#6 Allan

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Posted 27 January 2011 - 07:26 AM

Okay, Dell's good like that. Hope that fixes the problem :)




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