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Driver help please


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6 replies to this topic

#1 rolltide101

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Posted 24 January 2011 - 11:57 PM

My grandparents just got a computer. They use dial-up (no high speed where they live) but the modem driver on the computer is gone and I can not find the driver for their computer. I have googled everything u can think of.

Well actually I havent seen the computer. All I know is what my grandparents have told me and he said it says it isnt finding a modem. So I would assume the driver is gone/bad?



Gateway

Product Category: Desktop
Product Series: GM Series
Product Model: GM5076e

Checked here of course
http://support.gateway.com/product/default.aspx?partNumber=1008880

any help is appreciated

Edited by rolltide101, 25 January 2011 - 12:00 AM.


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#2 ThunderZ

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Posted 25 January 2011 - 12:15 AM

Should be the top one of the two offered under Modem downloads HERE.

That is as long as we are dealing with XP. That seems to be the only OS supported for that PC.

#3 rolltide101

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Posted 25 January 2011 - 12:42 AM

It is, im gonna put that driver and a universal driver on a thumb drive and hope that fixes it.

#4 ThunderZ

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Posted 25 January 2011 - 12:45 AM

Hope it works for your Grandparents.

This sounds like a second hand PC. Not knowing the history or even if the parts are the original. Best of luck.

#5 rolltide101

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Posted 25 January 2011 - 01:26 AM

Thanks, it is second hand. They refuse to buy a new one. This is my aunts old one. It should be ok for what they want after this problem is resolved. I on the other hand buy a new computer every year lol

Edited by rolltide101, 25 January 2011 - 01:26 AM.


#6 Eyesee

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Posted 25 January 2011 - 12:34 PM

As Thunderz indicates, the modem may or may not be an original component.
If the drdivers dont work open the case & take the modem out.
Look for anything that might identify it like possibly a manufacturer or model number.
In the beginning there was the command line.

#7 joseibarra

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Posted 25 January 2011 - 06:57 PM

If you see can spot the afflicted device in Device Manager, you can check the details and determine the VENdor and DEVice ID of the device and look it up and figure out who makes it, what kind it is, and then you will have some clues about what drivers you need.

To start Device Manager, click Start, Run and in the box enter:

devmgmt.msc

Click OK to open the Device Manager and look for devices that have yellow question marks or red Xs.

Right click the unknown or offending device, click Properties and look at the Details tab for the identification string that will tell you the hardware VENdor and DEVice.

Check the Details tab and if you see something similar to this example:

Manufacturer: Unknown

PCI\VEN_1039&DEV_0190...

Now you have a VENdor and a DEVice which you can look up using a variety of methods, one of which is:

http://www.pcidatabase.com/

For the example above, that reveals it is a SiS191 Gigabit LAN & SiS0190 LAN device, so I would look on the SIS World Wide Web page for
the latest driver and find all kinds of good information.

If I needed to give them a hard time about their adapter, I would be happy to do so since I also now know where they live:

SIS
NO.180, Sec.2, Gongdaowu Rd., Hsin-Chu, Taiwan 300
Rm A202, 1355 Jinjihu Avenue, Suzhou Industrial Pa
Taiwan, Suzhou (China)
5542589664
http://www.sis.com

You can also just Google the device identification string (something like VEN_1039&DEV_0190) and sometimes get some results that way.

Edited by joseibarra, 25 January 2011 - 06:57 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





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