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#1 E Schloe

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Posted 24 January 2011 - 10:16 PM

I have been trying to get windows protection suite off my computer. I succeeded in doing that but I am now not able to get the computer to recognize any hardware (device manager shows absolutely nothing) and am therefore not able to connect to the internet. I had been getting some help on a different forum here and he has asked me to move it over to this forum for additional help. The link below is to the previous forum. Thanks.

http://www.bleepingcomputer.com/forums/topic371646.html/page__st__15

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#2 Broni

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Posted 24 January 2011 - 10:28 PM

Do you mean, Device Manager is blank?

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#3 E Schloe

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Posted 25 January 2011 - 08:58 PM

That's correct. It lists absolutely nothing in the device manager.

#4 Broni

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Posted 25 January 2011 - 09:29 PM

Try couple of links:
http://support.microsoft.com/kb/953979
http://www.annoyances.org/exec/forum/winxp/1100922941
http://www.geekstogo.com/forum/topic/268205-empty-device-manager-and-related-issues-xp/#entry1761485

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#5 E Schloe

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Posted 01 February 2011 - 06:15 PM

I have SP2 for XP so the first link won't help. I tried to find HKLM\System\CurrentControlSet\Enum on the computer but could not find it. I searched the hard drive and nothing was found. Then I downloaded Registrar Registry Manager and ran it. I ran it and it said there were more than 1600 files not found. However, I'm not sure how to get these files back if they're gone. I can't find anything in that program that replaces missing files. Any ideas? Thanks.

#6 Broni

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Posted 01 February 2011 - 06:17 PM

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#7 E Schloe

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Posted 01 February 2011 - 08:26 PM

The only reason I checked into it is because you recommended I check out that link. The first link didn't pertain to my system because I have SP2 and not SP3 version of XP. The second link said to find a certain location in my computer but I couldn't find it even using the search function. Now I'm not sure what to do. I still have nothing listed in my device manager and I can't connect to the internet.

#8 E Schloe

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Posted 01 February 2011 - 08:31 PM

I should clarify that the third link suggested to download Registrar Registry Manager for this problem and since the first two links didn't work for me I downloaded it and ran it. As far as I know it didn't replace or remove anything, just checked to see if anything was missing.

#9 Broni

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Posted 01 February 2011 - 08:31 PM

Start with installing SP3 and making sure, all Windows updates are current.
Any particular reason, why SP 3 is not installed?

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#10 E Schloe

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Posted 02 February 2011 - 06:05 PM

Not sure why SP3 is not on the computer. It came with SP2. When Windows updates, does it automatically update to SP3 or is that something I would have to download from Windows?

#11 Broni

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Posted 02 February 2011 - 06:27 PM

Run Windows updates first and see, if SP3 will be listed there.

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#12 Eyesee

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Posted 02 February 2011 - 06:37 PM

See if this helps
No Items Appear in the Device Manager List When You Open It
In the beginning there was the command line.




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