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"Anti-virus" Pop-up stops access to all programs


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#1 Jester1

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Posted 24 January 2011 - 06:50 PM

Have Windows XP. After start-up an "anti-virus" pop-up is generated from the tray. It try's to start the internet browser. I cannot open or run any programs.

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#2 AustrAlien

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Posted 25 January 2011 - 04:24 AM

Have a look at the following link: Virus, Spyware, & Malware Removal Guides

If you cannot see there, the name of the malware that you have, enter the exact name in the search box under "Search Guides", on the right-hand side of the page, and search for the appropriate guide.

Let us know if you can't find a guide that matches your infection.

If you do find the appropriate guide, follow the instructions closely. Ensure that you do update the MBAM database definitions.

The MBAM log is automatically saved and can be viewed by clicking the Logs tab in MBAM. Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please post the log and let us know how the system is running now.
AustrAlien
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