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Blue Screen of Death (Malware related?)


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2 replies to this topic

#1 Tannie

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Posted 24 January 2011 - 05:37 PM

I was in another sub-forum but was told to come here so I will copy and paste my information if that's all right. Thank you so much for this forum and help!

Hey guys, I actually came across the forums doing a search a day or so ago and the thread I was looking at was out-of-date so some of the links didn't work. Thought I would write my own thread on my problem. Also, my IE is messing up.. not sure if that's connected to the Blue Screen or not (or part in part of the problem(s)).

I had a look at this thread http://www.bleepingcomputer.com/forums/topic375458.html so I think I've already done a few steps you might ask me to do. Here is the info:

==================================================
Dump File : 012411-25818-01.dmp
Crash Time : 1/24/2011 10:45:19 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fbac9a
Parameter 3 : fffff880`09a7dcf0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\012411-25818-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,920
==================================================

==================================================
Dump File : 012411-44709-01.dmp
Crash Time : 1/24/2011 10:41:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ce5436
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\012411-44709-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 274,920
==================================================

==================================================
Dump File : 012411-22807-01.dmp
Crash Time : 1/24/2011 9:47:14 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`050de82a
Caused By Driver : mouclass.sys
Caused By Address : mouclass.sys+282a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\012411-22807-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 317,880
==================================================


ADDITIONAL INFORMATION:

All right, on Saturday, I attempted to download the trial version of Nero off of their website. When I went to set it up, my friend gave me 2 serial numbers to use (which didn't work). I attempted to download a KeyGen for the program (which is where the problem began even though said friend said KeyGens don't normally come with anything). When I opened it, my computer crashed and I've had problems ever since.

When I re-started my computer, the Blue Screen of Death came from there. I proceeded to uninstall the 2 programs, run AVG virus scaner, Trend Online virus scanner, and Malwarebytes which found Trojans that they apparantely cleaned up and quarantined.

Then I noticed the problem with my IE that when I start it and open a new tab, there is always one that crashes (ie always says "Connecting...) and I can't shut down IE properly, I have to use CTR ALT DEL in order to do so. I also can't use BACK or REFRESH.

I have gone and done system restore back to January 16th, but it doesn't seem to have done anything except, obviously, uninstall any of those programs.

That's where I stand right now, the Blue Screen still popping up and IE not working properly.

I have a new laptop (August) with Windows 7 and the latest IE.

Thank you so much for your help, I really appreciate it. (I've attached the Malware file)

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5578

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/23/2011 10:57:07 AM
mbam-log-2011-01-23 (10-57-07).txt

Scan type: Quick scan
Objects scanned: 166878
Time elapsed: 3 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSMGR (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\****MY NAME****\AppData\Local\Temp\20.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\***MY NAME****\AppData\Local\Temp\EDF.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.

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#2 Casey_boy

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Posted 30 January 2011 - 11:12 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 Blade

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Posted 07 February 2011 - 09:59 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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