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#1 PhlashPhire


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Posted 12 December 2005 - 09:37 PM

Hi, This is my first post, on my first computer. Please pardon me if i ask/say anything stupid. anyway my new hp has been working fine for a while now, but recently it has been taking a really long time to shutdown. some of the time, like if its only on for a few minutes, it shuts off at a normal pace. i could deal with this but, after noticing this i tryed to download Spybot S&D but after installing it when i tried to update the blacklist it would crash, the rest of my computer would work fine, but spybot would not go away not matter what i did i could not get the frozen program to go away and it stopped me from logging off, so i had to do a cold boot. after trying this a few times and having the same results i stopped trying, i figured it was something to do with the program and having norton and spysweeper already. but to day i tried to download another program (google picasa) and when i try and install norton comes up to ask me if i will allow pay15.tmp.exe, or pay17.tmp.exe, or pay8E.exe, and even after i let them thru the installer doesnt start but it shows up under processes. i deleted a buch of stuff i had gotten recently to see if that would help, it hasnt. i have no idea what to do. ive look for those processes but i cant find them on google and i saw one or two other people with this problem but their solutions i a) didnt understand or B) didnt work. so im posting to ask what should i do. i have windows media edditon on an hp its one of the new dual cores. thanks for any help any one can give me.

Edited by PhlashPhire, 12 December 2005 - 10:12 PM.

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#2 tg1911


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Posted 13 December 2005 - 02:20 PM

I suggest you post a HijackThis log for examination.

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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