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Bad_Pool_Header Blue screen


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11 replies to this topic

#1 LIVERZEB

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Posted 24 January 2011 - 12:05 PM

Hi - this problem is with my father-in-laws Toshiba laptop.

He was unable to connect to the internet and then the blue screen started popping up every time you try and open a browser window.

It can start in Safe Mode but I have not found a solution that works online - just a lot of information on drivers.

He is not very computer savvie and I noticed some stuff on the computer such as Crawler tool bar - just wondering could it be a virus causing the issue?

Thanks

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#2 Allan

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Posted 24 January 2011 - 12:06 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 LIVERZEB

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Posted 24 January 2011 - 12:07 PM

Thanks - but I can't get on the Internet on the problem computer

#4 Allan

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Posted 24 January 2011 - 12:16 PM

You appear to be on the internet now. Download the app on the system you're using and then move it to the system with the problem and install it and run it.

#5 LIVERZEB

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Posted 24 January 2011 - 12:26 PM

Hi - is this what you mean?

==================================================
Dump File : Mini012411-10.dmp
Crash Time : 24/01/2011 16:46:52
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000021
Parameter 2 : 0x87586000
Parameter 3 : 0x00004708
Parameter 4 : 0x1f8d6b42
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini012411-10.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,648

#6 Allan

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Posted 24 January 2011 - 12:38 PM

I realize it's not your system, but it would be very helpful to know what changes were made just before the problem appeared (new sw, hw, virus, etc). You can also try using System Restore to go back to a point before the problem appeared.

#7 LIVERZEB

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Posted 24 January 2011 - 12:51 PM

A couple of people use the laptop - no new hardware installed recently - as for software the only stuff I noticed where the Crawler Toolbar, Real player, Quick time and Safari.

The owner would not use it for much more than itunes and photos - his Grandson would also use it but unfortunately I haven way of knowing what he does on it exactly and neither does the owner.

The last thing that was done before the first Bsod was Sybot S&D was added and run - and I tried to uninstall the Crawler toolbar as I though that might have been what was causing the original problem - not being able to get on the Internet.

Edited by LIVERZEB, 24 January 2011 - 12:52 PM.


#8 Allan

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Posted 24 January 2011 - 12:53 PM

Here's how to unisntall the toolbar: http://www.ehow.com/how_5118420_remove-crawler-toolbar.html
Also, I suggest you uninstall Spybot. It's old school. The current best of breed are MalwareBytes and Super AntiSpyware.

#9 Allan

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Posted 24 January 2011 - 12:54 PM

Also, look in device manager for any errors and see if there is a new driver available for the network interface card

#10 LIVERZEB

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Posted 24 January 2011 - 01:06 PM

Unfortunately the first step in the rmoval guide is open a browser - cannot do this.

I have looked at Device Manager but cannot see any problems - don't know what I am looking for though.

#11 dc3

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Posted 25 January 2011 - 03:13 AM

don't know what I am looking for though.


A Red X is an error.

A Yellow question mark is a warning.

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#12 Allan

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Posted 25 January 2011 - 07:23 AM

Do any browsers work (Firefox, Opera, Safari)?




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