Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

USB ports no longer work after update (Code 19)


  • Please log in to reply
20 replies to this topic

#1 Spartan719

Spartan719

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 23 January 2011 - 11:40 PM

I was away on a trip, so I let my parents use my laptop while I was gone. They say it updated, something, but afterwards froze, so they turned it off. Turns out it was several different updates, including a BIOS update. Everything else works fine except for my usb ports which no longer detect anything connected to them. The device manager gives me little yellow warning bubbles by Standard Enhanced PCI to USB Host Controller and Standard OpenHCD USB Host Controller. It says code 19 error and the config info in the registry is missing or damaged. I have tried updating the drivers, uninstalling and letting it re-install, but it hasn't worked. I'm running on a HP Pavilion dv6-3013cl Entertainment notebook, Windows 7 (64bit).

Any help is appreciated.

BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 23 January 2011 - 11:53 PM

Remove the USB Hubs in Device Manager and reboot the computer let them automatically re-install again.

#3 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 12:09 AM

I un-installed all of the Standard Enhanced PCI to USB Host Controllers and Standard OpenHCD USB Host Controllers under Universal Serial Bus Controllers in device manager and rebooted. It attempted to re-install drivers and failed.

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 12:11 AM

Have you re-downloaded the drivers from HP's support website for your lap top?

#5 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 12:19 AM

I am unsure as to which driver to download. only options with Driver as a category are audio, graphics, network, storage, and keyboard mouse/input devices. The rest are BIOS, diagnostic, Recovery, OS, various software, and utility

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4230412#N1238

#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 12:30 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#7 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 12:36 AM

http://speccy.piriform.com/results/yXqSf3c3qlFt54Z1oXCGouV

#8 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 01:00 AM

You will want to try this one: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=&lang=us&rev=&ostype=Windows%207%20-%2064-Bit%20Edition

#9 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 01:17 AM

Ok, I just installed the catalyst software suite. Should I try uninstalling the USB drivers in device manager and restart to see if they re-install?

#10 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 01:18 AM

Yes go ahead and try it.

#11 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 01:23 AM

It is still failing at re-installing

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 01:25 AM

Lets try this: Driver Sweeper run that and remove your chipset drivers, and then install a fresh a copy.

#13 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 01:29 AM

So after cleaning chipset drivers, re-install the catalyst software suite?

#14 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:04 PM

Posted 24 January 2011 - 01:32 AM

Yes do that, and see if it works.

#15 Spartan719

Spartan719
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:08:04 AM

Posted 24 January 2011 - 01:41 AM

Still no luck




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users