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100% CPU Usage 100% of the Time


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4 replies to this topic

#1 calyx881

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Posted 23 January 2011 - 08:19 PM

Hey all,

I have a relatively new hp laptop (bought new Sept '10) and am having problems. It seems like way too many processes are getting used relative to what I'm doing, and it freezes up a lot during simple tasks (like shifting from word windows). I checked the number of processes, there are 109. I don't know which, if any of them are using up this much room. I ran hijack this and attached the log to this post. Could someone check it and tell me which processes to get rid of?

thank you.Attached File  hijackthis.log   14.81KB   3 downloads

Edited by Budapest, 23 January 2011 - 08:23 PM.
Moved from Win7 ~BP


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#2 calyx881

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Posted 28 January 2011 - 12:11 PM

Hey all,

I am running an HP Laptop with Windows 7 (64-bit), which was made in April 2010 and I purchased new in September. My current location is Germany, and for the past few months I've been living in a student dorm arrangement. This dorm has only two options for free netz, which is an unencrypted Ethernet LAN in my room and a unsecured wireless connection on campus. We log in with user names (so only other university students use the network) but other than that, we're on our own in terms of computer safety.

Knowing this I installed GData Internet Security 2011, thinking that'd keep everything secure. I must have made a mistake, and a week ago I noticed I was running 100% of my processes all the time (I posted here in the wrong forum about it, too, I'm sorry.)

Wanting to be independent I went to Major Geeks and ran their malware removal protocol for Windows 7 (except combofix). So I ran Malwarebytes AntiMalware, SUPERAntiSpyware, HijackThis, CCleaner and GData. The log for Hijackthis before I removed anything is posted below.

HijackThis was not able to scan the Hosts file. I noticed I was running about 15 IE processes, although I use Chrome. Also, CCleaner found way more tmp files in IE than in either of the browsers that I actually use, and running the cleaner didn't delete the processes in question. So after trying to uninstall IE (Turns out you can't do that) I went into the Help+Maintenance window and disabled Internet Explorer from there. That cut down the CPU% getting used by about 1/3.

I then saved a System Image on my 1TB external HD in case I bleeped up and accidentally deleted system32 or something.

Running Superantispyware found a trojan (Trojan/Gen) and a crapload of cookies, which I got rid of.

I defragmented the disk.

After that I updated GData (which was current then, but I tried it) and turned up the firewall to maximum security. It started blocking weird queries from other computers that live on my LAN network, but it still hasn't found any viruses.

Today I went back to the Help+Maintenance window to do the Complete Health Check and it highlit some of my drivers for the Synaptics touchpad, HP Support Assistant, Realtek Audio Driver, and Intel RST Drivers as "needing updates". It also warned me that System Restore and the HP Support Assistant were disable. Trying to fix these issues in H+M didn't do anything - even when the downloads and installations were complete the task would never end.

So I manually downloaded the drivers for the RST and the touchpad, and updated those, but I am having a hard time getting the one for the speakers. Realtek's site is obnoxiously slow and I already accidentally downloaded and briefly installed some suspect "Driver Navigator" from a company called "Easyware" which said it was from Realtek. (I've already uninstalled that.) I don't know whether I should follow HP's recommendation to get their "Support Assistant" (which I have disabled) or to enable System Restore.

Not wanting to leave anything out I got a copy of Sophos Anti-Rootkit. I'm going to post this, then run it for rootkits. I'll post if I find anything.

My CPU is still working harder than it ought to be, so I ask, is there something I missed? I'm including a Hijackthis log from before, when I had the original problem (with my notes on the log) and a log from today. Do you all have any recommendations about what to do next?

I've attached two hijackthis logs - one from before I did anything and one from today, as well a DDS log. Can you help me?

thank you.
- calyx

I'm not trying to bump - that would be selfish.

I wanted to attach one more file. Here is the log from Sophos Anti-Rootkit

EDIT: Topics and posts merged ~BP

Attached Files


Edited by Budapest, 28 January 2011 - 04:03 PM.


#3 oneof4

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Posted 29 January 2011 - 09:56 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL Report

  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


Best Regards,
oneof4.

Best Regards,
oneof4.


#4 oneof4

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Posted 02 February 2011 - 05:18 PM

Do you still need help?

Best Regards,
oneof4.


#5 thcbytes

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Posted 07 February 2011 - 05:02 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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