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Speed tests are good, actual browsing speed incredibly slow.


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8 replies to this topic

#1 bgreen776

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Posted 23 January 2011 - 05:40 PM

I'm using a Hughes HN7000S modem and an Linksys E3000 router. All my computers are windows 7 and have all the latest updates. I turned off windows firewall and installed Avast! Internet Security several months ago.

About a week ago my browsing speed dropped off drastically.

When I run Hughes speed tests and web responsiveness tests the results are normal, as are the tests from places like speedtest.net, but when actually browsing my speeds are so slow that many websites wont load. Like my gmail account... I have to log in using the basic version. Even the Yahoo home page takes over a minute to load. I spent almost 2 hours on the phone with Hughesnet customer service, but they said everything was working fine because the speed test results were "in range".

I tried using system restore, but that made no difference, the problem isn't computer specific. Even my phones can't cant access pages at normal speeds through my router and modem.

Any hints, tips, suggestions, information I left out?

Thank you!

Edited by bgreen776, 23 January 2011 - 05:43 PM.


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#2 NpaMA

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Posted 23 January 2011 - 06:18 PM

Post a speedtest from http://speedtest.net so we can check.

Because this is a Hughes connection, HTTPS (secure) sites are not going to be quick (which may explain the GMAIL slow loading).

Also, are you under the FAP?

Edited by NpaMA, 23 January 2011 - 06:19 PM.


#3 Broni

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Posted 23 January 2011 - 06:29 PM

What browser?
Did you try different browser?
Same issue in Safe Mode with Networking?

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#4 ThunderZ

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Posted 23 January 2011 - 07:24 PM

Also, are you under the FAP?


Excellent question.

Being a former Hughes user I was aware of FAP. Surprised how many User`s are not.

#5 cryptodan

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Posted 23 January 2011 - 09:42 PM

You have to take into consideration that with any type of satellite connection, that you will experience tremendous amount of latency anywhere from 1 to 3 seconds.

#6 bgreen776

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Posted 24 January 2011 - 11:37 AM

Yes, I am under the FAP. The problem seems random, right now pages are painting fast, when I went to bed last night they painted painfully slow or not at all. Im assuming they are overselling their bandwidth. The problem has not alwasy existed, at least not to this degree. I'm cool with the latency, like you said, thats a given with any satellite connection. And I'm ok with the FAP and manage it pretty well. All computers, with any browser, through the router or directly connected to the modem, have the same issue. I have scanned for viruses and malware with multiple programs, everything appears clean.


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I do not know what safe mode networking is, can you elaborate please?
Is it possible that Hughes is the problem?

#7 ThunderZ

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Posted 24 January 2011 - 12:37 PM

I do not know what safe mode networking is, can you elaborate please?


Safe mode with networking is when the system is loaded with only the most basic of drivers as well as the network card driver. The screen will look strange but most of the basic functions are still usable.

Is it possible that Hughes is the problem?


I know you are subject to FAP. But the question was are you currently under a FAP restriction. I have not been a Hughes customer since the 4000(?) self hosted days. I know the policies have changed. I think the name has too. But it all comes down to the same thing. Over use the service and have your speed cut to dial-up or below.
If you continue to use it while under FAP conceivably you may never be returned to normal speed.

Hughes is just about like every other provider out there. They over sell\over load their service. Spend a lot of time trying to load balance and in the mean time the customer suffers with below standard service.
They pretty much have a captive audience. It is either them, dial-up, or nothing.

Side note. I do know while I was with them they almost lost a bird. (satellite)

Sorry. I rambled. It is a very good possibility the problem is at their end. Getting them to admit to it is not easy. Getting them to do something about it is even harder.

Edited by ThunderZ, 24 January 2011 - 12:38 PM.


#8 bgreen776

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Posted 25 January 2011 - 12:43 AM

ok, cool. I'll try safe mode.

I understand the FAP and how it can effect speed, thats a very good point though, its very easy to exceed your limits. If I was in violation of the FAP and under restriction I would not have the good download speeds. Also, in the modem System Control Center you can view a report of your usage hour by your across several months. The report will show you specifically what your bandwidth usage was, how many minutes you used the system, and whether or not you violated the FAP at any time during that hour.

I'm going to keep testing and monitoring my speed over the next week and see what happens. I'm pretty convinced that its on their end.

#9 ThunderZ

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Posted 25 January 2011 - 12:53 AM

I'm going to keep testing and monitoring my speed over the next week and see what happens. I'm pretty convinced that its on their end.


Keep your usage documented.

How old is the install?

How is the dish mounted? Pole in the ground? Mounted to a structure? Are there any trees that may have grown since the install and may now be blocking the line of site to the sat.?




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