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Virus removal help


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3 replies to this topic

#1 pattrick

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Posted 23 January 2011 - 03:34 PM

Need some help please. I had thoughts that my desktop was infected. My laptop got completely hosed and had to be wiped. This unit is slow to load email and some programs seem to be unstable at times. Running Vista Buss. Before coming to this forum I ran some tools. I Read the guide about not running things, sorry. Ive run rustbfix, scaned with Mcafee,both showed zip. Then I tried combofx and Highjack this, I have those reports. It shows 4 files deleted. After coming to this forum, I ran a Gmer and DDS report. I found on the forum that Hijact this was outdated. I had run that previous. I deleted that program in control panel. after it finished, I closed the control panel screen and got a BSD. hmmm. The first time attempting to run DDS , the command window would open, blank, a few seconds later it would close with nothing. Deleted the file and reran successfully. I understand that it is out of order. so, can someone help me. thanks

Pattrick

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#2 oneof4

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Posted 29 January 2011 - 09:52 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL Report

  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


We also need a log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:


Why we request you disable CD Emulation when receiving Malware Removal Advice

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Best Regards,
oneof4.

Best Regards,
oneof4.


#3 pattrick

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Posted 30 January 2011 - 11:33 AM

thanks for the response.
The problem was virus and malware infection and it has been handled
Thanks
Pattrick

#4 Blade

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Posted 01 February 2011 - 08:51 AM

Since this issue appears to be resolved ... this Topic has been closed.

~Blade

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