Posted 12 December 2005 - 05:11 PM
Have a Gateway 1.00Ghz, w/512RAM, WinXP Pro that boots up to the Desktop, but programs will not open, most of them with a message that says: Cannot find "rundll32.exe" . . . also, nothing in the Control Panel will come up including Add/Remove Programs and System. Same with CD-RW drives - message says they cannot find the "D: . . . " or "E: . . ." file. Owner of machine indicates there was a virus found by Norton System Works, and since then it has not been working. We are not fans of Norton products from prior experience, and are hoping to find away to correct this mess without having to reformat the hard drive.
We deleted the original rundll32 file and re-installed a copy from a working computer via floppy disk drive (A: drive seems to work), and re-booted the computer. Nothing changed and we are back to where we started. We also tried everything in Safe Mode with the same results.
Would appreciate any help, advice, direction, etc. We are newbies, please let us know if we are not in the correct forum.
1) Custom Pentium D, 2.7Ghz, 3.00GB RAM, WINXP Home Edition
2) Dell Inspiron 530, Intel Core 2-Quad 6600,2.40Ghz, 3.00GB RAM, Windows Vista
Hardware Router/Firewall, AVAST!Free, SUPERantiSpyware, MalwarebytesZappit, DSL