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Internet Explorer 7 won't sign on...


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3 replies to this topic

#1 Otops

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Posted 23 January 2011 - 01:23 PM

I'm working on a co-workers computer. He had the BankerFoxA spyware. I got rid of it but now I can't connect to any websites through IE7.

Is there a place I can post a HiJackThis log? I don't see any place.

Any/all help would be appreciated.

Thank you ahead of time.

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#2 damnyank

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Posted 23 January 2011 - 01:33 PM

I would suggest this as a good starting point:

http://www.bleepingcomputer.com/forums/forum22.html

#3 hamluis

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Posted 23 January 2011 - 01:42 PM

I would add a note to please read and follow...the Preparation Guide provided in the link above...before posting your log in that forum.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

Louis

#4 hamluis

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Posted 23 January 2011 - 01:47 PM

Reference: http://www.bleepingcomputer.com/forums/topic375250.html/page__p__2106066#entry2106066

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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