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infected by ransomware 'powerfull pc protection'


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#1 pcbender

pcbender

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Posted 23 January 2011 - 12:55 AM

hello i am looking for help to fix my wife's laptop. it has multiple pop ups that warn of window security alerts and asking if i want to run antivirus software . also fake system virus scans run occasionally.also popups warning that files are infected.it won't let me access internet thru internet explorer unless i agree to purchase there antivirus program. when i click on buy ,it opens a site titled "powerfull pc protection!!!"with a address of protectep.com. i didn't buy of course but don'tknow what steps to take from here.since i can't access my internet,i am posting this from a borrowed pc.i used this site "bleeping computer" to find info to remove a different virus in the past with great results didn't find any results in the forum search so am hoping someone can help me again thanks for your time .

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#2 Orange Blossom

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Posted 26 January 2011 - 11:42 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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