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my computer freezes,when i say freeze i mean every thing freezes,need help


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41 replies to this topic

#1 jay_aka_philly

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Posted 22 January 2011 - 11:13 PM

hi guys,new here and looking for a little help.my computer has been freezing totally after about 10 mins or so,and i have tried a lot of things to fix it my self and nothing seems to work!would like some guidence plz.....i want to add that i am checking disk c attemting to recover bad sectors to see if this helps.as far as what could have happened to my computer,it is hard to tell because my father,who has dementia got on my computer one night and boom it has gone down hill from there.i got the system has recovered from a serious error the next day when i logged on.so i have been trying to figure out the problem ever since!

Edited by jay_aka_philly, 22 January 2011 - 11:51 PM.


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#2 cryptodan

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Posted 22 January 2011 - 11:57 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 jay_aka_philly

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Posted 23 January 2011 - 12:08 AM

ok i ran that and nothing came up,no crashes-----want to add that i don't recall getting a blue screen!!the only warning i can ever remember getting was virtual memory low...if that helps!

Edited by jay_aka_philly, 23 January 2011 - 12:16 AM.


#4 cryptodan

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Posted 23 January 2011 - 12:20 AM

Well virtual memory means that your OS was running out of physical memory and started to page into the pagefile, and when that runs low you can get issues like you have described. You need more RAM.

#5 jay_aka_philly

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Posted 23 January 2011 - 12:33 AM

this was in my event viewer,does it mean anything to you?also ty for the help------how do i get more ram,i have 480 right now?

Error 1/10/2011 6:37:48 PM Service Control Manager None 7026 N/A DESKTOP
Error 1/10/2011 6:37:08 PM DCOM None 10005 SYSTEM DESKTOP

Edited by jay_aka_philly, 23 January 2011 - 12:38 AM.


#6 cryptodan

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Posted 23 January 2011 - 12:40 AM

Not really.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#7 jay_aka_philly

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Posted 23 January 2011 - 12:47 AM

http://speccy.piriform.com/results/Ji84ZSx3L0OFStF1QSjc0aM

#8 cryptodan

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Posted 23 January 2011 - 12:49 AM

You need about another 1.5Gigs of RAM. You also have a very slow and lacking processor.

#9 jay_aka_philly

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Posted 23 January 2011 - 12:53 AM

is that something that i have to buy or adjust on my computer?the ram that is.....

#10 cryptodan

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Posted 23 January 2011 - 12:54 AM

You have to buy it.

#11 jay_aka_philly

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Posted 23 January 2011 - 12:55 AM

ok...ty so much for the help!got time for 1 more ?

Edited by jay_aka_philly, 23 January 2011 - 12:57 AM.


#12 cryptodan

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Posted 23 January 2011 - 12:59 AM

I have all the time in the world:

Kingston ValueRAM 1GB (2 x 512MB) 184-Pin DDR SDRAM DDR 333 (PC 2700) Dual Channel Kit Desktop Memory Model KVR333X64C25K2/1G - 46.99

#13 jay_aka_philly

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Posted 23 January 2011 - 01:02 AM

i have games_bar_1 toolbar that my kids downloaded on my computer,tried to uninstall in remove programs and it says install log cant be found.....is it bad and is there a way to remove it? ty(by the way this is the longest my computer has gone with out freezing..strange!)

Edited by jay_aka_philly, 23 January 2011 - 01:06 AM.


#14 cryptodan

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Posted 23 January 2011 - 01:07 AM

Have you tried the following:


Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



#15 jay_aka_philly

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Posted 23 January 2011 - 01:10 AM

no i have not but will tomorrow!! again ty so much!! :thumbup2:




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