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Guess I'm going to format my HD


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#1 LogCabinMom

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Posted 22 January 2011 - 09:16 PM

Hello all -
My 2nd computer is about 7 years old has been infected for some time now with something - it redirects me from google searches, doesn't allow me to update windows, and then slows down the computer to a standstill. After that occurs, nothing opens up, not even the start menu, and I can't even shut down the computer correctly. I have to hold the start button in for about 30seconds and finally it turns off. Then I can't turn it back on for about an hour. (If I try to, it will start for about 5 seconds and then stop with a black screen). I've been running Norton 360, and Super AntiSpyware. Nothing comes up. I've played a little bit with the services in Control Panel, but at this point, I'm thinking I just want to completely start with a clean slate. But how do I do this? Honestly, there are so many drivers and what not, how do I format everything and then where do I get these again? I know this probably sounds stupid, but the last time I did this was probably 1995...
thanks for any advice!!
Karen

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#2 boopme

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Posted 22 January 2011 - 10:05 PM

Hello and welcome. so you cam only run those 2 apps,not add any thing??

Can you run thes and then SAS ..Super AntiSpyware

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Next run Superantisypware (SAS):

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 LogCabinMom

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Posted 27 January 2011 - 03:37 PM

Thanks for replying -
I unfortunately cannot restart my computer in safe mode with networking. It comes up to a black screen with 'safe mode' in all 4 corners and 'microsoft windows xp service pack 3' at the top. I did download bootsafe and tried that, same thing. Not being able to restart has been happening since the beginning also - it usually just hangs up and I have to hit the power switch

#4 boopme

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Posted 27 January 2011 - 07:51 PM

Hi a couple more items.
Was that the one in SAS??

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Preferences button.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

Maybe you can put this and MBAm on flash drive and run them. (Will SafeBootKeyRepair and/or MBAM just run in ormal mode first)???
SafeBootKeyRepair.exe
Let us see if we can get Safe mode to run.

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.

Edited by boopme, 27 January 2011 - 07:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 LogCabinMom

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Posted 27 January 2011 - 07:56 PM

OK, I will try safebootkeyrepair - thank you for that link, I figured out through other sites that I need to fix that key and I've been searching trying tofind out how-
I am currently running a chkdsk, will update you when that is done.
I did run sas and mbam in normal mode - sas gave me a bsod and mbam finished without finding anything.
but let's see what happens in safe mode.
thank you.

#6 boopme

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Posted 27 January 2011 - 08:06 PM

OK,that;s good... Here's an online scan that is good from Normal also

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 LogCabinMom

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Posted 27 January 2011 - 08:42 PM

Ok, I repaired the safebootkey with SAS, tried to restart, and just got black screen - (this has been going on for quite some time, I cannot do a warm restart) -let it sit for 5 minutes, unplugged, and and then just tried to reboot in safe mode - same result, 'safe mode' in all 4 corners, and 'microsoft windows xp (build 2600.xpsp_sp3_dgr.100427-1636: Service pack 3) up on top, black screen, and not going anywhere.
?

#8 boopme

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Posted 27 January 2011 - 09:02 PM

Did you earlier use MSConfig to access (force) safe mode with the /Safe boot option ?

Using MSConfig to access (force) safe mode with the /Safe boot option when there is malware on your system could have disastrous results and render your computer unbootable. The Safeboot option modifies the Boot.ini file by adding the /safeboot:minimal argument to your operating systems startup line. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. When this occurs, you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection until the /safeboot argument is removed from the boot.ini. See Booting into Safe Mode safely.

...If a situation like this has happened to you it is possible to fix this problem by renaming your boot.ini file. The first step would be to use a boot disk to start your computer. If your computer does not have a floppy disk, then you can typically boot off the Windows CD that came with your computer in order to access the Windows Recovery Console...Once booted to a command prompt, you would simply rename your C:\Boot.ini file to another name like C:\Boot.ini.bak. The command to rename the file at the command prompt is:

ren C:\Boot.ini Boot.ini.bak

Once the file is renamed, you can then remove the boot disk and reboot your computer to get back to normal mode. When booting up after the rename, do not be surprised if you see an error stating that you do not have a valid Boot.ini file. When you get back to normal Windows mode, you can then rename C:\Boot.ini.bak to C:\Boot.ini file and run Msconfig again to remove the /safeboot flag...

Problems that can occur by forcing Safe Mode

If you don't have your XP CD you can download a Recovery Console ISO file and burn it as an image to a disk to get a bootable CD which will startup the Recovery Console for troubleshooting and fixing purposes. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO and Creating A Windows XP Recovery Console CD Image.

Other options to consider:

Or we are back to your original questiion :)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 LogCabinMom

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Posted 27 January 2011 - 09:06 PM

No, I'm not using msconfig, just hitting F8 -

#10 boopme

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Posted 27 January 2011 - 09:19 PM

Hi Karen... I think as being infected and not having a secure Safe mode we be better off reformatting.
Is this Xp or another? So I can provide some further info.
In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 LogCabinMom

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Posted 27 January 2011 - 09:25 PM

well, I'm trying a couple more things first:
to fix the safemode thing:
http://blog.didierstevens.com/?s=safe+mode
and I'm currently running the eset scan -so far it says I'm infected with the java/exploit.agent.naa trojan, I can let you know more tomorrow. I've got to pack it in for the night.
Just the thought, though, of reformatting - I don't have a boot disk, just the reinstall cd of xp sp1 from 7 yrs ago. what about all the drivers and stuff?
aargh ...thank you though

#12 boopme

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Posted 27 January 2011 - 09:30 PM

Ok, then we will get this working.
Post the ESET log . I'll look back tomorrow.

BTW Didier joined us a couple months ago.. He's quite knowledgeable.

Edited by boopme, 27 January 2011 - 09:31 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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