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Malware/Spyware - Impossible to Remove


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#1 MelissaAdams10

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Posted 22 January 2011 - 06:06 PM

Hello all - I am running an eMachine with Windows XP, using Firefox as my browser. I definitely have something going on with my machine. When I launch FF, multiple tabs open with it, all opening up random pages, one telling me that I can work from home for Google if I only send them $2.00 for in the info. When I try to close that tab, I get another pop up that basically says 'are you sure' and it will not let me close the browser!

I've run the following software to find the problem - Malwarebytes Anti-Malware, Spybot Search/Destroy, Super AntiSpyware, AdAware and I'm running Avast Antivirus and a Zone Alarm fire wall.

I've run these scans in multiple modes - connected to the internet, disconnected from the internet in safe mode, and connected to the internet in safe mode. Viruses/malware will be found and removed but I still have the problem with Firefox.

Last night I downloaded an anti rootkit from Sophos and ran it. It found a TON of hidden files but they were all unknown and not recommended to be removed. I took the advice off the Sophos page and deleted my temp internet files, did a disk clean up, and re ran the scan - exact same results. There are so many hidden files there that I do not know which ones to remove - don't want to remove anything important!

I also ran an online antivirus called ESET Online Virus Scanner last night. One 'trojan' like virus was found and removed but I STILL get the problem with Firefox.

Can anyone help me with this? Please let me know what to download and run to produce a log to review...I'm running out of ideas for how to get rid of this other than reformatting my hard drive!!

Thank you

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#2 Orange Blossom

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Posted 29 January 2011 - 08:07 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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