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At wits end!!

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#1 Chinookwife


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Posted 21 January 2011 - 06:41 PM

I have tried EVERYTHING to get rid of these viruses. I have 4 trojans on my laptop. Started with IE8 search tools and expanded from there. I was always routed to wsearch-analytic.com no matter what I was searching. Then would not let me open a webpage stating I had connection problems. This took me no where as it could not diganose a issue. I downloaded Malwarebytes and it will not run any checks. An error message comes up says I'm not authorized to complete the action or something like that. I did the remote assistance with Microsoft for a combined total of 18 hours with multiple people. They were able to remove 12 of the viruses effecting my computer....I have 4 remaining and I"m EXHAUSTED from this...I NEED HELP ASAP!!!

C:\Program Files\AVG\AVG10\avgtray.exe

Trojan horse PSW. Agent. ACTI

I have a HP laptop with windows vista and I use IE8 PLEASE HELP!!

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#2 Orange Blossom

Orange Blossom

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Posted 22 January 2011 - 12:23 AM


Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

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