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Erractis software/hardware issues


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#1 maxxcmh

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Posted 21 January 2011 - 06:19 PM

Hello, Trying to help out a friend with her Lenovo R60e laptop. She asked me to install a wireless card which was no issue but it was the other things I noticed that had me questioning things. Right from the boot up, it was painfully slow. I checked the startup but nothing screamed at me. Once the boot up was complete, it seems as if something is hogging resources but I am unable to find it. There are the random memory errors that seem to pop up pegging Explorer as the culprit. It is just as slow trying to close out anything. At shutdown, just as slow again but there is a rash of programs that are not ending forcing the error box letting you know they are not responding. I am at a loss so I need some expert help.Here is the requested info:




DDS (Ver_10-12-12.02) - NTFSx86 MINIMAL
Run by Candy Clark at 15:17:41.82 on Thu 01/20/2011
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.246.114 [GMT -8:00]

AV: AVG 7.5.560 *Enabled/Outdated* {41564737-3200-1071-989B-0000E87B4FB1}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Program Files\Uniblue\SpeedUpMyPC\spmonitor.exe
C:\Documents and Settings\Candy Clark\Desktop\hijackthis_199\HijackThis.exe
E:\Malware\DDS\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {243b17de-77c7-46bf-b94b-0b5f309a0e64} - c:\program files\microsoft money\system\mnyside.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
BHO: {fdd3b846-8d59-4ffb-8758-209b6ad74acc} - c:\program files\microsoft money\system\mnyviewer.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpeedUpMyPC] "c:\program files\uniblue\speedupmypc\launcher.exe" delay 20000
mRun: [TrackPointSrv] tp4serv.exe
mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [TPKMAPHELPER] c:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TPHOTKEY] c:\progra~1\lenovo\pkgmgr\hotkey\TPHKMGR.exe
mRun: [TP4EX] tp4ex.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [LPManager] c:\progra~1\thinkv~1\prdctr\LPMGR.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [AMSG] c:\program files\thinkvantage\amsg\Amsg.exe
mRun: [AwaySch] c:\program files\lenovo\awaytask\AwaySch.EXE
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [Microsoft Works Portfolio] c:\program files\microsoft works\WksSb.exe /AllUsers
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [MoneyStartUp10.0] "c:\program files\microsoft money\system\Activation.exe"
mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
dRun: [AVG7_Run] c:\progra~1\grisoft\avg7\avgw.exe /RUNONCE
StartupFolder: c:\docume~1\candyc~1\startm~1\programs\startup\corelc~1.lnk - c:\program files\corel\wordperfect office 2000\programs\alarm.exe
StartupFolder: c:\docume~1\candyc~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\corel\wordperfect office 2000\programs\dad9.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\corelr~1.lnk - c:\program files\corel\wordperfect office 2000\register\Remind32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\linksys\wireless-g notebook adapter\Gcc.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: {DA320635-F48C-4613-8325-D75A933C549E} - c:\program files\lenovo\system update\sulauncher.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {301DA1EE-F65C-4188-A417-9E915CC8FBFA} - c:\program files\microsoft money\system\mnyviewer.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: qv - {0B4BB6DC-D020-4173-97F2-3AD91AFD6559} - c:\program files\quickverse 2010\qvprotwrapper.dll
Notify: ACNotify - ACNotify.dll
Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll
Notify: igfxcui - igfxdev.dll
Notify: tpfnf2 - notifyf2.dll
Notify: tphotkey - tphklock.dll
LSA: Notification Packages = scecli ACGina

============= SERVICES / DRIVERS ===============

R1 AvgClean;AVG7 Clean Driver;c:\windows\system32\drivers\avgclean.sys [2008-4-3 10760]
R3 Tp4Track;PS/2 TrackPoint Driver;c:\windows\system32\drivers\tp4track.sys [2007-4-28 13840]
S1 Avg7Core;AVG7 Kernel;c:\windows\system32\drivers\avg7core.sys [2008-4-3 821856]
S1 Avg7RsW;AVG7 Wrap Driver;c:\windows\system32\drivers\avg7rsw.sys [2008-4-3 4224]
S1 Avg7RsXP;AVG7 Resident Driver XP;c:\windows\system32\drivers\avg7rsxp.sys [2008-4-3 27776]
S2 Avg7Alrt;AVG7 Alert Manager Server;c:\progra~1\grisoft\avg7\avgamsvr.exe [2008-4-3 418816]
S2 Avg7UpdSvc;AVG7 Update Service;c:\progra~1\grisoft\avg7\avgupsvc.exe [2008-4-3 49664]
S2 AVGEMS;AVG E-mail Scanner;c:\progra~1\grisoft\avg7\avgemc.exe [2008-4-3 406528]
S2 AvgTdi;AVG Network Redirector;c:\windows\system32\drivers\avgtdi.sys [2008-4-3 4960]
S2 smi2;smi2;c:\program files\smi2\smi2.sys [2006-7-14 3968]

=============== Created Last 30 ================

2011-01-20 20:39:53 -------- d-----w- c:\windows\ServicePackFiles
2011-01-20 04:47:37 -------- d-----w- c:\docume~1\candyc~1\applic~1\Uniblue
2011-01-20 04:46:38 -------- d-----w- c:\program files\Uniblue
2011-01-20 04:30:35 -------- d-----w- c:\windows\system32\CatRoot_bak
2011-01-20 04:13:53 153088 ------w- c:\windows\system32\dllcache\triedit.dll
2011-01-20 04:13:21 3555328 ------w- c:\windows\system32\dllcache\moviemk.exe
2011-01-20 04:09:32 331776 ------w- c:\windows\system32\dllcache\msadce.dll
2011-01-20 03:51:31 655872 ------w- c:\windows\system32\dllcache\mstscax.dll
2011-01-20 03:42:12 215552 ------w- c:\windows\system32\dllcache\wordpad.exe
2011-01-19 21:16:23 -------- d-----w- c:\program files\Funk Software
2011-01-19 21:16:21 -------- d-----w- c:\program files\common files\Funk Software
2011-01-19 21:15:02 17992 ----a-w- c:\windows\system32\drivers\bcm42rly.sys
2011-01-19 21:15:02 17992 ----a-w- c:\windows\system32\bcm42rly.sys
2011-01-19 21:15:01 94208 ----a-w- c:\windows\system32\W32N50CT.dll
2011-01-19 21:15:01 371712 ----a-w- c:\windows\system32\drivers\BCMWL5.SYS
2011-01-19 21:15:01 17142 ----a-w- c:\windows\system32\CBTNDIS5.sys
2011-01-19 21:15:01 -------- d-----w- c:\program files\Linksys

==================== Find3M ====================

2010-12-26 22:05:45 5427 ----a-w- c:\windows\system32\EGATHDRV.SYS

============= FINISH: 15:18:39.10 ===============

Attached Files



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#2 Casey_boy

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Posted 27 January 2011 - 10:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 Blade

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Posted 03 February 2011 - 03:44 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
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