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#1 smilezrcool

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Posted 21 January 2011 - 06:18 PM

I was trying to run the F-Secure Online Scanner. It does not allow me to download the program. Right below where the message says" Run Online Scanner" I have a empty box with no information in it. I have run this program before but not on this computer. Does anyone know what may be wrong or what I am doing wrong? Thanks!!!!!

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#2 ThunderZ

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Posted 21 January 2011 - 07:48 PM

What Browser are you using?

Most online scanners require IE. Probably at least vers. 7 if not 8.

Sounds too like a possible script error. Have never used F-Secure`s but most need active X which is native to IE.

I imaging if you suspect an infection that that could be blocking all\part of it too.

#3 smilezrcool

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Posted 21 January 2011 - 07:59 PM

What Browser are you using?

Most online scanners require IE. Probably at least vers. 7 if not 8.

Sounds too like a possible script error. Have never used F-Secure`s but most need active X which is native to IE.

I imaging if you suspect an infection that that could be blocking all\part of it too.

I am using windows XP internet explorer 8. May be I do not have something enabled.

#4 boopme

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Posted 21 January 2011 - 08:25 PM

Hello.
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."

Reinstall it

F-Secure Online Scanner

Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.


Supported operating systems
•Windows 7 (64-bit or 32-bit)
•Windows Vista (64-bit or 32-bit)
•Windows XP Home Edition and Professional (32-bit)
*The system must fulfill minimum requirements as specified by Microsoft.
Supported web browsers
•Internet Explorer 8.0 (32-bit).
•Internet Explorer 7.0 (32-bit).
•Internet Explorer 6.0 (32-bit).
•Mozilla Firefox 3.5.
•Mozilla Firefox 3.0.
•Opera 10.10.
•Chrome 3.0.
•JavaScript needs to be enabled.
•You need to have at least Version 6 Update 10 of Java Runtime Environment installed.

Edited by boopme, 21 January 2011 - 08:26 PM.

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#5 smilezrcool

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Posted 21 January 2011 - 08:49 PM

Maybe I do not have my java script enabled. How do I enable java script? I get a Error: Automation server cannot create object.

#6 boopme

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Posted 21 January 2011 - 09:00 PM

Windows Internet Explorer
(all versions except Pocket Internet Explorer)

Note To allow scripting on this Web site only, and to leave scripting disabled in the Internet zone, add this Web site to the Trusted sites zone.
On the Tools menu, click Internet Options, and then click the Security tab.
Click the Internet zone.
If you do not have to customize your Internet security settings, click Default Level. Then do step 4
If you have to customize your Internet security settings, follow these steps:
a. Click Custom Level.
b. In the Security Settings Internet Zone dialog box, click Enable for Active Scripting in the Scripting section.
Click the Back button to return to the previous page, and then click the Refresh button to run scripts.

http://support.microsoft.com/gp/howtoscript
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 smilezrcool

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Posted 21 January 2011 - 10:17 PM

I have added it to my trusted sites and also enabled scripting but still the same. It is funny because it will allow me to download blacklight and some other exe files from this website.

#8 boopme

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Posted 21 January 2011 - 10:38 PM

Try running ESET
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 smilezrcool

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Posted 22 January 2011 - 12:49 AM

I used ESET scanner and no threats were found. Thanks for the help. Do you think I should do anything else?

#10 boopme

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Posted 22 January 2011 - 10:32 AM

I would think perhaps the firewall was blocking FSecure. Are there any symptoms of malware here? Redirects, popups,excessive slowness....
Was this XP ,Vista ???
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#11 smilezrcool

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Posted 22 January 2011 - 02:18 PM

No signs of slowness or redirects. I am using Windows XP. Like I said I can download other programs from the website but I cannot download F-Secure. Thanks




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